Help Desk Support Specialist jobs in Alabama
Recently Added Help Desk Support Specialist jobs
Help Desk Support Specialist
- LaunchTech, LLC
-
Huntsville, AL
FULL_TIME
-
Location: Huntsville, AL / On-Site
**NOTE** THIS POSITION IS ON-SITE, WITH NO OPTION FOR REMOTE/TELEWORK. This position will be filled at Redstone Arsenal, Huntsville, AL.
LaunchTech believes in delivering excellence to our customers, partners, and most importantly, our employees. We are currently hiring a Help Desk Support Specialist ready to join our crew.It will be your responsibility to:- Collect and analyze data to provide technical resolutions
- Provide remote troubleshooting support for break/fix issues
- Provide escalation and status updates to MDA customers
- Provide technical support for enterprise projects that affect Service Desk workflows
- Resolve daily battle rhythm tasks
- Track all work using the Remedy ticketing system
- Utilize the mature knowledge database to assist customers
Requirements
Must have one of the following combinations of education and experience: HS Diploma (or GED) and 8 years of general experience; Associate's degree and 6 years of general experience; Bachelor's degree and 4 years of general experience; Master's degree and 2 years of general experience
- Must have 4 years of experience in help desk ticketing software, incident troubleshooting, and escalation, or using remote desktop management tools and familiarity with ITILv3 or related service delivery frameworks
- Must have experience working in a customer-facing role
- Must have experience with Microsoft Office and Access Database
- Must have a current DoD 8570 IAT Level II Certification (example: CompTIA Security CE)
- Must have, or obtain, an active DoD Secret Security Clearance
Desired Requirements:
- Have an ITILv3 Foundations certification
- Have experience with Remedy
- Have experience with desktop support, service desk/help desk or call center
Benefits
LaunchTech, LLC understands that you, the employee, are the most valuable asset to our company. We are committed to a comprehensive employee benefits program that helps YOU, the employee, stay healthy, feel secure, and maintain a positive work/life balance.
What We Offer You!
• Medical
• Dental
• Vision
• Paid Vacation
• 401K Match
• Basic Life and Accidental Death
• Discount Services
• and More!
Ready to join the LaunchTech Crew?LaunchTech is an Equal Opportunity Employer. Discrimination and harassment of any employees and applicants are prohibited. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other protected classes outlined by federal or state local laws.
Visit www.welaunchtech.com to learn more about how we’re Solving the Present. Launching the Future.
- Collect and analyze data to provide technical resolutions
- 2 Months Ago
Help Desk Analyst
- Management Support Technology, Inc.
-
Huntsville, AL
FULL_TIME
- Management Support Technology, Inc. (MSTI) is seeking a Help Desk Analyst to join our team in Huntsville, AL. The successful candidate will be responsible to efficiently design, implement, operate, co...
- 20 Days Ago
IT Technical Support Specialist/Help Desk III
- Torch Technologies
-
Huntsville, AL
FULL_TIME
- Thank you for your interest in Torch Technologies. We’re an award-winning, 100% employee-owned company based in Huntsville, Alabama. Recognized as a top 100 defense company, we’re dedicated to support...
- 3 Days Ago
IT Technical Support Specialist/Help Desk III with Security Clearance
- ClearanceJobs
-
Huntsville, AL
FULL_TIME
- Torch Technologies Inc., is seeking a IT Technical Support Specialist/Help Desk III to support the IT Department. Duties includes: Installs, diagnoses, repairs, maintains, and upgrades all workstation...
- 2 Days Ago
Help Desk Specialist - HSV
- Momentum
-
Huntsville, AL
FULL_TIME
- Welcome to the MOMENTUM Family! MOMENTUM is not just our company name; it is the highest value we deliver to our customers. We are a rapidly growing technology solutions company providing innovative t...
- 2 Days Ago
Help Desk Specialist IV
- BEAT
-
Fort Rucker, AL
FULL_TIME
- Job Title: Help Desk Specialist IVLocations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eis...
- 2 Days Ago
Help Desk Support Specialist jobs at Popular Companies
Help Desk Support Specialist
- Charlton Group, Inc.
-
Quincy, MA
- Job Description Job Description The Charlton Group is seeking a Help Desk Support Specialist for a Hybrid-Remote positio...
- 6/11/2024 12:00:00 AM
Help Desk Support Specialist
- Syntricate Technologies
-
Golden, CO
- Requireements: vailability to work 4 days/week at the Client's site in Golden, CO (required); Experience working as Help...
- 6/11/2024 12:00:00 AM
Help Desk Support Specialist
- ManTech International Corporation
-
Fort George G Meade, MD
- Serves as a point of contact for customers seeking technical assistance via phone or email. Possess familiarity with the...
- 6/11/2024 12:00:00 AM
Help Desk Support Specialist
- TransPerfect
-
Portland, OR
- Summary: TransPerfect and its growing family of companies is looking for an energetic individual to work full-time in ou...
- 6/10/2024 12:00:00 AM
Help Desk Support Specialist
- Harvey Nash
-
Frankfort, KY
- This role is vital for the efficient and timely delivery of IT support services. To succeed in this role, individuals ne...
- 6/10/2024 12:00:00 AM
Help Desk Support Specialist
- Red Oak Technologies
-
- Helpdesk Analyst Located onsite in Elk Grove, CA (5 Days / Week ONSITE) Ticketing System is ServiceNow. Handling call es...
- 6/10/2024 12:00:00 AM
Help Desk Support Specialist
- RWD Consulting, LLC
-
Patuxent River, MD
- Help Desk Support Specialist The candidate shall meet the applicable Information Assurance Certification requirements at...
- 6/10/2024 12:00:00 AM
IT Help Desk Support Specialist
- Chivari Llc
-
Hialeah, FL
- Job Description Job Description We are seeking an experienced IT Help Desk Support Specialist to join our team. The idea...
- 6/7/2024 12:00:00 AM
About Alabama
Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Florida and the Gulf of Mexico to the south, and Mississippi to the west. Alabama is the 30th largest by area and the 24th-most populous of the U.S. states. With a total of 1,500 miles (2,400 km) of inland waterways, Alabama has among the most of any state.
Alabama is nicknamed the Yellowhammer State, after the state bird. Alabama is also known as the "Heart of Dixie" and the "Cotton State". The state tree is the longleaf pine, and the state flower is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Specialist jobs
$34,682 to $46,302
Most Popular Cities in Alabama for Help Desk Support Specialist Jobs
What does a Help Desk Support Specialist do?
Help Desk Support Specialist
Documents daily activities, system updates, communication system status to on-coming staff for shift change and develop policies and procedure affecting Help Desk Support Service Staff for after-hours and weekends.
May 16, 2023
Assists with administrative matters, programs, activities, and operations in the Information Technology Division including but not limited to the preparation of expenditure requests for purchase of office supplies, equipment, maintenance renewals, and other purchases and services.
March 14, 2023
Support of regional offices for MVB Financial equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any MVB owned technology at the direction of the IT Support Manager.
February 14, 2023
Install, build, support, maintain, and diagnose hardware, software and network components needed to support academic and administrative desktop computers, as directed.
December 11, 2022
Follows set policies and procedures when assisting clients to ensure proper handling of requests as identified in the Service Level Agreements (SLAs).
November 05, 2022
Help Desk Support Specialist in Jasper, AL
Demonstrates professional verbal and written communication skills, able to speak with authority and can provide accurate and detailed written reports and documentation.
March 09, 2023