Help Desk Support Specialist jobs in Massachusetts

Job Title: Help Desk Specialist

Job Description:

We are looking to hire a skilled Help Desk Specialist to provide technical assistance to our workforce. You will be responsible for answering inquiries, troubleshooting technical issues, installing and configuring hardware and software, and implementing preventive measures to avoid future tech occurrences.

Responsibilities:

• Responding to queries via chat, email, or phone.
• Training other staff members on troubleshooting and diagnosing.
• Providing technical assistance for questions and problems regarding computer systems, hardware, and software.
• Resolving problems with networks and other computer systems.
• Installing and updating company software and hardware as needed.
• Analyzing call logs to spot common trends and underlying issues.
• Diagnosing system errors and other issues.
• Following up with customers to ensure their systems are functional.
• Reporting customer feedback and potential product requests.
• Helping new company employees in setting up their workstations.

Requirements:

• Degree in Computer Science or Information Technology or relevant field.
• Proven work experience as a Help Desk Specialist, Technical Support Engineer or similar role.
• Hands-on experience with diagnosing and resolving basic technical issues.
• Knowledge of network security practices and anti-virus programs.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
• Customer-oriented and patient.
• Excellent organizational and multitasking abilities.

By joining our team, you will be integral in ensuring our company's technology operations run smoothly and our colleagues receive maximum efficiency from our services. So, if you love to work in a start-up-like environment where you can be hands-on in technical troubleshooting and problem-solving, you may be the perfect fit for us!