House Supervisor jobs in Arizona

The Housing Solutions Navigation Supervisor is responsible for supporting and motivating approximately 5-7 Housing Solutions Navigators. This position will maintain a small caseload (5-7 clients) as needed.

The Housing Solutions Navigation Supervisor reports directly to the Housing Solutions Manager and Housing Solutions Regional Director and will work closely with the Housing Director. This position will work directly with the Navigation team at our emergency shelters.

This position is responsible for ensuring that the Housing Solutions Navigator team performs ongoing needs assessments, personal housing plans, advocacy, supports and provides information/referrals to individuals as needed. This position requires strong leadership skills and will work collaborate with the Emergency Services Manager to identify problems/obstacles and create solutions. Keeping clear and accurate files and records is essential to this position. This position will ensure that the team is practicing trauma informed and client focused strategies.

Qualifications/ Skills and Abilities:

• Bachelor’s Degree in Human Services or related field or equivalent experience.
• 1 year of experience working with homeless individuals and individuals living with mental health conditions. Individuals with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and recovery are welcome to apply.
• Excellent verbal and written communication skills and the ability to work independently are required. Knowledge of how to use Microsoft programs and computer literacy are required. Spanish Language fluency of a great value
• This position requires a valid driver’s license and reliable personal vehicle, as well as proof of auto insurance. Must be able to lift up to 25 pounds.
• Supervisors schedules will vary among the following: Monday-Sunday; 7am-3pm or 9am-5pm or 11am-7pm. Supervisors are expected to adjust their schedules to accommodate Navigation/Shelter needs on evenings and weekends, as needed.
• Supervisor experience is of significant value.
• Fluency in Spanish and other languages are of a significant value.

DUTIES AND RESPONSIBILITIES

Housing Navigation:

• Maintain a caseload of 5-7 clients and meet with clients based on their needs.
• Demonstrate leadership and team building qualities to implement mission, ensure quality services and core values of the agency.
• Utilize harm reduction interventions and methodologies to provide client centered services.
• Utilize skills regarding crisis prevention and intervention.
• Assist clients to build their strengths and recognize their needs in a respectful manner.
• Be knowledgeable of community resources and refer clients as needed.
• Keep accurate, up to date casefiles including documentation on all clients, including but not limited to individual service plans and case notes in Cal Optima Connect, etc.
• Facilitate regular case conferencing meetings to ensure clear communication with shelter operations teams and collaborate around challenging client cases.
• Complete all paperwork in a timely and accurate manner that ensures payment to the agency from various sources.

Team Management:

• Supervise approximately 5-7 Housing Solutions Navigators facilitating optimal performance.
• Train and direct new Navigators and assist them with day-to-day questions relating to their completion of their job assignments.
• Oversee quality control of case files on a quarterly basis to ensure accurate, up to date documentation on all clients, including but not limited to Individual service plans and case notes.
• Assist with problem solving and guiding Navigators who are dealing with difficult cases. Coordinate training and orientations as needed.
• Meet with identified staff individually- bi-monthly or as needed.
• Facilitate team meetings - bimonthly or as needed.
• Conduct 90-day probation and annual reviews for case managers.
• Approve Absence from Work requests.
• Approve staff’s Time ledger submissions; ensuring that submissions are submitted correctly and by the deadline provided by HR.
• Approve and monitor monthly mileage reimbursement requests.
• Receive, review, and process financial assistance requests as needed.
• Oversee the consistency of documentation standards as set forth by the program contract and program policies.
• Oversee accurate and complete data into HMIS and CES.
• Maintain a positive, professional, and safe work environment while on duty; and establish/maintain effective working relationships with others.

Miscellaneous:

• Assist Housing Solutions Program Manager in overseeing the day-to-day operations in Managers absence.
• Attend staff meetings and community meetings as assigned by the Program Manager or Regional Director.
• Attend training that increase knowledge of effectively meeting clients’ needs.
• Lead Navigation Teams in providing assistance to shelter operations teams in collaboration with Shelter Program Managers when needed.
• Willingness to gain knowledge and understanding of Adult Rehabilitative, mental Health Services and Substance Abuse Treatments, etc.
• Other duties as assigned

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.

Job Type: Full-time

Pay: $25.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Loan forgiveness
• Mileage reimbursement
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Case Management: 2 years (Preferred)
• Crisis intervention: 2 years (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person