Human Services Worker jobs in Georgia

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) delivers a wide range of human services designed to promote self-sufficiency, safety and well-being for all Georgians. 

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance; in addition to telework opportunities depending upon the position.

Start your career in public service. The Division of Family and Children Services (DFCS),  Office of Family Independence (OFI), is seeking DFCS Retirees (part-time applicants) for the position of Personnel Services Worker (Lobby Support Worker ). This is a time limited, hourly position. This position reports to a DFCS/OFI Supervisor and will be housed in Glynn County, Brunswick, GA. The working shift will be determined by the hiring manager. 

JOIN OUR TEAM!!!

• Performs general office management duties, including keyboarding, filing, generating, and managing correspondence. 
• Provides / coordinates services to clients, families and partners that call or visit the local office.
• Receives and routes telephone communications as required for the county office. 
• Provides follow-up and /or customer service to resolve any issues.
• Receives and routes telephone communications as required.
• Screens and registers applications for all OFI Eligibility programs offered as required. 
• Routinely uses electronic application, Document Imaging, and eligibility systems.  
• Maintains confidential records.
• Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments. 
• Performs other professional responsibilities as assigned.

• Worked for the Department of Family and Children Services for a minimum of 5 years.
• Experience working in a lobby within the Department of Family and Children Service. 
• Experience processing SNAP, Medicaid, or TANF cases for the Georgia Department of Family and Children Services using the Gateway Eligibility system. 
• Experience screening and registering using the Gateway Eligibility System. 

• Ability to use customer service skills for active listening and sound judgment.
• Excellent oral, written, presentation and interpersonal communication skills.
• Proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.