Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Do you want to shift gears into a new IT career? We will steer your future towards the finish line!
Frontline Managed Services is looking for talented individuals who are passionate about technology. If you are a fan of technology and want to turn it into an IT career, you would be a perfect candidate for our Help Desk opportunities. We will enhance your skillset by providing you with four weeks of industry leading training and ongoing professional opportunities via our career development program Frontline Managed Services University (FMSU).
What is FMSU?
Benefits of frontline Managed Services include:
Information Technology Analyst Duties:
Job Type: Full-time
Pay Starts at: 22 an hour
Work Location: 745 Fort St., 20th Floor, Suite 2000, Honolulu, HI, 96813
“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”