Inbound Contact Center Manager jobs in Rhode Island
Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Manager jobs
Contact Center- Education Finance
- Axelon Services Corporation
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Johnston, RI
OTHER
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Job Title: Contact Center- Education Finance
Location: Johnston, RI
Duration: 3 Month Contract with possibility of Extension.
Hours: Monday - Friday
Job Description:
This department handles incoming calls in regards to Education finance loans. The contractor will be responsible to take incoming calls on application status, technical calls in regards to the application itself, and electronic signatures. The contractor will also be responsible for promoting and proceeding with over the phone applications. This position will require someone who can problem solve, troubleshoot, and proactively assist customers. Selected contractors will be responsible for providing a differentiated experience on a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt as well as personal loans for debt consolidation. These detail oriented salespersons will be required to exceed sales goals, multitask and prioritize their daily workload while staying on the lookout for new business.
Required Skills:- Customer Service Experience
- Ability to use Outlook
- Previous Sales or Call Center experience is also a plus. This position is within a call center with call volume between 50-70 calls per day.
- Candidates must have excellent communication skills and be able to work in a fast paced environment.
- Other characteristics include:
- Desire to meet and exceed sales objectives/goals
- Ability to articulate what we have to offer our existing or potential customers
- Confidence and conviction in our product to advise clients on financial resolutions to meet their needs
- Positive attitude and high energy level”
- Able to work with minimal supervision
- Ability to learn and share new concepts quickly
- Proactively assist customers in finalizing their loan
Handle sales calls from prospects and customers who have a need for any of the Consumer Lending Products. Incumbent will assess customer needs through the established Sales framework to identify, advise and recommend solutions for our customers and prospects. Ensure follow up and follow through with both Internal and external customers is occurring to include pipeline management. Serve as the key contact for the borrower throughout the application process. Meet and exceed established volume goals.
Identify cross-sell opportunities on all interactions and deepen customer relationships. Familiarize themselves on new and existing products, services and procedures. Must be fully knowledgeable on all of the required disclosures and regulatory requirements that pertain to the products we offer.
Qualifications- Ability to work independently and successfully in a team environment
- Superior organization and time management skills
- Demonstrated ability to handle multiple tasks efficiently in fast environment
- Effective written and verbal communication skills essential
- Capable of delivering results within specified timeframe
- Proficient PC skills, including MS Office experience
- 2 years sales experience in financial services
- Customer Service/Call Center Experience a plus
- 7 Days Ago
Contact Center Associate/Apheresis Tele-Recruiter, Enterprise
- Rhode Island Blood Center
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Providence, RI
FULL_TIME
- Overview In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode B...
- 30 Days Ago
Contact Center Associate/Apheresis Tele-Recruiter, Enterprise
- New York Blood Center Inc
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Providence, RI
FULL_TIME
- Overview In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode B...
- 30 Days Ago
Member Service Advisor - Contact Center
- Navigant Credit Union
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Smithfield, RI
FULL_TIME
- ABOUT: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and com...
- 2 Days Ago
Member Service Advisor - Contact Center
- Navigant Credit Union
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Lincoln, RI
FULL_TIME
- ABOUT: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and com...
- 3 Days Ago
Digital Services Advisor - Contact Center
- Navigant Credit Union
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Lincoln, RI
FULL_TIME
- ABOUT: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and com...
- 17 Days Ago
Inbound Contact Center Manager jobs at Popular Companies
About Rhode Island
Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$91,241 to $130,998
Most Popular Cities in Rhode Island for Inbound Contact Center Manager Jobs
What does an Inbound Contact Center Manager do?
Inbound Contact Center Manager in Altus, OK
When customers call a business on the phone for support, the call center is where they land.
December 29, 2019
Inbound Contact Center Manager in High Point, NC
Having a good coaching program in place is vital to success in improving efficiency. Make sure your call center software includes a coaching and monitoring tool.
January 01, 2020
Inbound Contact Center Manager in Columbus, GA
Traditional call centers are the heart of customer service for many businesses.
February 11, 2020