Inbound Contact Center Manager jobs in South Dakota
Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Manager jobs
Support Center (Service Desk) Manager
- CGS Federal (Contact Government Services)
-
Pierre, SD
FULL_TIME
-
Employment Type: Full Time, Mid-level
Department: Information Technology
CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Qualifications:- Experience in one of the following disciplines: Information Systems, Information Technology,
- Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award
- Demonstrated experience re‐engineering or setting up service desks according to industry best practices
- Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment
- Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity
- Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships
- Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness
- Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques
- Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs
- Demonstrated experience developing a customer care philosophy that ensures customer satisfaction
- Demonstrated experience analyzing service desk performance through various statistical and reporting methods
- Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy
- Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: info@cgsfederal.com - Experience in one of the following disciplines: Information Systems, Information Technology,
- 8 Days Ago
Contact Center Representative I
- Voyage Federal Credit Union
-
Sioux Falls, SD
FULL_TIME
- Voyage FCU is looking for the perfect candidate who is member-focused, eager to learn new technologies the credit union offers, and loves working with fun people. Our Contact Center Representative I p...
- 2 Months Ago
Senior Sales Engineer, Cloud Contact Center Solutions
- Concentrix
-
Home, SD
FULL_TIME
- Job Title:Senior Sales Engineer, Cloud Contact Center SolutionsJob DescriptionWe’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.We create game-changing ...
- 1 Day Ago
Front Office Manager
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- Front Office Manager Employment Type: Full-Time, Experienced Department: Litigation Support CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agenc...
- 9 Days Ago
People Manager
- CGS Federal (Contact Government Services)
-
Pierre, SD
FULL_TIME
- Contact Government Services is seeking a People Manager that provides administrative support with running the daily functions of the Human Resource (HR) department including on-boarding / off-boarding...
- 8 Days Ago
eDiscovery Project Manager
- CGS Federal (Contact Government Services)
-
Pierre, SD
CONTRACTOR
- Employment Type: Full-Time, ExperiencedDepartment: eDiscovery ManagementCGS is seeking an eDiscovery Project Manager to join our team supporting the legal organization within a large Federal agency.CG...
- 8 Days Ago
Inbound Contact Center Manager jobs at Popular Companies
Contact Center Operations Manager
- IGT Solutions
-
San Antonio, TX
- Position: Operations Manager Location: San Antonio, Texas Job Responsibility: IGT Solutions is looking for a Operations ...
- 6/2/2024 12:00:00 AM
Contact Center Operations Manager
- IGT Solutions
-
Philadelphia, PA
- Position: Operations Manager Location: Philadelphia, PA Job Responsibility: IGT Solutions is looking for a Operations Ma...
- 6/2/2024 12:00:00 AM
Contact Center Manager (Call Center Manager) - On-site
- Educational Federal Credit Union
-
Miami, FL
- Job Description Job Description Job Summary: The Member Contact Center Manager is responsible for the leadership of the ...
- 6/2/2024 12:00:00 AM
Contact Center Operations Manager
- IGT Solutions
-
Jacksonville, FL
- Position: Operations Manager Location: Jacksonville, Florida Job Responsibility: IGT Solutions is looking for a Operatio...
- 6/2/2024 12:00:00 AM
Contact Center Operations Manager
- Semmes Murphey Clinic
-
Memphis, TN
- Job Type Full-time Description Semmes Murphey Clinic's mission is to deliver the best care for people suffering from neu...
- 5/31/2024 12:00:00 AM
Contact Center Operations Manager
- VBeyond Corporation
-
Jersey City, NJ
- Title: Customer Experience Contact Center Strategy and Operations Manager Location: Jersey City, NJ Experience in Financ...
- 5/31/2024 12:00:00 AM
Contact Center Manager (Call Center Manager)
- Educational Federal Credit Union
-
Miami, FL
- Job Summary: The Member Contact Center Manager is responsible for the leadership of the Credit Union's Member Contact Ce...
- 5/30/2024 12:00:00 AM
Contact Center Manager
- SEB Professional North America
-
Irvine, CA
- Who Are We? Our passion for coffee makes SEB Professional North America a growing company! We are in the professional co...
- 5/29/2024 12:00:00 AM
About South Dakota
South Dakota (/- dəˈkoʊtə/ (listen)) is a U.S. state in the Midwestern region of the United States. It is named after the Lakota and Dakota Sioux Native American tribes, who compose a large portion of the population and historically dominated the territory. South Dakota is the seventeenth largest by area, but the fifth smallest by population and the 5th least densely populated of the 50 United States. As the southern part of the former Dakota Territory, South Dakota became a state on November 2, 1889, simultaneously with North Dakota. Pierre is the state capital and Sioux Falls, with a populat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$78,568 to $112,804
Most Popular Cities in South Dakota for Inbound Contact Center Manager Jobs
What does an Inbound Contact Center Manager do?
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When customers call a business on the phone for support, the call center is where they land.
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Having a good coaching program in place is vital to success in improving efficiency. Make sure your call center software includes a coaching and monitoring tool.
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Traditional call centers are the heart of customer service for many businesses.
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