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Inbound Contact Center Supervisor jobs in Florida

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Inbound Contact Center Supervisor jobs

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Call Center Supervisor
  • Inktel Contact Center Solutions
  • Doral, FL FULL_TIME
  • Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter—and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations.

    Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value.

    Qualifications

    • Proven track record of ALL of the following:
      • [S]ervice
      • [T]enacity
      • [R]esponsibility
      • [I]ntegrity
      • [V]ersatility
      • [E]ntrepreneurship
    • Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
    • Empathetic and active listening
    • Excellent communication skills: concision and clarity
    • Passion for coaching, providing feedback and developing talent
    • Positive outlook and enthusiastic attitude
    • Conscientious team player
    • Driven by delivering results
    • Professional demeanor, put together
    • Dependable and consistent
    • 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role
    • Thrives in a fast-paced environment with changing priorities and goals
    Responsibilities

    • Model Inktel’s Passion for People in every interaction.
    • Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential.
    • Implement strategies to keep attrition low.
    • Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met.
    • Drive a culture of accountability, continuous improvement, and personal excellence.
    • Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers.
    • Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues.
    • Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices.
    • Develop and audit quality assurance strategies to ensure the delivery of world-class service.

    Salary & Benefits

    The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

    Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
  • 9 Days Ago
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Call Center Supervisor
  • Inktel Contact Center Solutions
  • Miramar, FL FULL_TIME
  • Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter—and our Ops. Supervi...
  • 10 Days Ago
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Blended Contact Center Agent (Inbound & Outbound)
  • MCI Military Recruitment
  • Orange, FL FULL_TIME
  • POSITION OVERVIEW BLENDED CONTACT CENTER AGENT (INBOUND & OUTBOUND) We are looking for contact center agents to support inbound and outbound customer service and sales projects for a wide variety of c...
  • 9 Days Ago
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Blended Contact Center Agent (Inbound & Outbound)
  • MCI
  • Orange, FL FULL_TIME
  • Orange Park, FLFull-TimeHourly Bonus$13.10 - $17.10 / hourNo Resume Required, On-site InterviewBLENDED CONTACT CENTER AGENT (INBOUND & OUTBOUND)We are looking for contact center agents to support inbo...
  • 11 Days Ago
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Blended Contact Center Agent (Inbound & Outbound)
  • MCI Careers
  • Orange, FL FULL_TIME
  • LOCATIONOrange Park, FL JOB TYPEFull-Time PAY TYPESHourly Bonus SALARY$13.10 - $17.10 / hour APPLICATION DETAILSNo Resume Required, On-site Interview POSITION OVERVIEW BLENDED CONTACT CENTER AGENT (IN...
  • 15 Days Ago
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Blended Contact Center Agent (Inbound & Outbound)
  • ValorVIP
  • Orange, FL OTHER
  • POSITION OVERVIEW BLENDED CONTACT CENTER AGENT (INBOUND & OUTBOUND) We are looking for contact center agents to support inbound and outbound customer service and sales projects for a wide variety of c...
  • 17 Days Ago
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Inbound Contact Center Supervisor jobs at Popular Companies

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Contact Center Supervisor
  • CDR Maguire
  • Miami, FL
  • Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support...
  • 6/11/2024 12:00:00 AM
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Supervisor - Contact Center
  • Hackensack Meridian Health
  • Neptune, NJ
  • Description: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients ...
  • 6/10/2024 12:00:00 AM
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Patient Contact Center Representative
  • VSP Vision
  • Tampa, FL
  • Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community ...
  • 6/10/2024 12:00:00 AM
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Supervisor, Contact Center
  • Travis Credit Union
  • Vacaville, CA
  • Contact Center Management is responsible for ensuring outstanding and professional member service via Contact Center cha...
  • 6/9/2024 12:00:00 AM
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S
Contact Center Supervisor
  • State Bank of India (California)
  • The State Bank of India (California) offers a competitive compensation based on experience and benefit package which inc...
  • 6/8/2024 12:00:00 AM
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Supervisor, Contact center
  • Global Payments, Inc.
  • Columbus, GA
  • Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our p...
  • 6/8/2024 12:00:00 AM
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Lead Senior Manager Software Engineer - Contact Center (Senior Manager - Remote Eligible)
  • Capital One
  • Aylett, VA
  • Plano 1 (31061), United States of America, Plano, TexasLead Senior Manager Software Engineer - Contact Center (Senior Ma...
  • 6/8/2024 12:00:00 AM
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Lead Senior Manager Software Engineer - Contact Center (Senior Manager - Remote Eligible)
  • Capital One
  • Bedford, MA
  • Plano 1 (31061), United States of America, Plano, TexasLead Senior Manager Software Engineer - Contact Center (Senior Ma...
  • 6/8/2024 12:00:00 AM
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About Florida

Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. Florida is the 22nd-most extensive (65,755 sq mi or 170,300 km2), the 3rd-most populous (21,312,211 inhabitants), and the 8th-most densely populated (384.3/sq mi or 148.4/km2) of the U.S. states. Jacksonville is the most populous municipality in the state and the largest city by area in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$51,895 to $71,710

Most Popular Cities in Florida for Inbound Contact Center Supervisor Jobs

What does an Inbound Contact Center Supervisor do?

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020