Inbound Contact Center Supervisor jobs in Mississippi

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Contact Center Supervisor in Biloxi, Mississippi.

JOB SUMMARY

Assist in leading, supporting, coaching, and developing Contact Center representatives to ensure that they understand and meet expectations by building necessary skills and knowledge to better support our Customers and Members.

Qualified applicants must be communicative, attentive, energetic, a motivator, and a leader.

ESSENTIAL JOB FUNCTIONS

• Prepare Contact Center Representatives to make reservations and respond to customer questions and complaints and resolve issues.
• Ensure agents understand and comply with all call center objectives, performance standards, and policies.
• Monitor and evaluate agent performance, provide learning or coaching opportunities, and take corrective action, if necessary.
• Provide helpful feedback and positive communication to motivate agents.
• Anticipate escalation and take over calls as needed.
• Monitor call queue and keep agents aware of calls waiting, abandonment rate, and other daily call center related metrics.

REQUIREMENTS

High School Diploma required; Bachelor’s degree preferred. Must be able to work weekends and on weekday evenings. Three to five years of supervisor experience within a customer service or call center environment with at-home and in office experience preferred.

Qualified applicants must have experience in supervising project and team activities. Excellent oral and written communication skills are required.

Ability to lead people to accomplish objectives is essential. Experience with Hospitality is a plus.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including : medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

Last updated : 2024-05-29