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Inbound Contact Center Supervisor jobs in New York

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Inbound Contact Center Supervisor jobs

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SUPERVISOR CONTACT CENTER PAC
  • Montefiore Health System
  • Tarrytown, NY FULL_TIME
  • Supervises the activities of a designated administrative function to support operational goals and objectives. Schedules, assigns and monitors the work of staff.

    Department: Patient Access Center Bargaining Unit: Non Union Campus: TARRYTOWN Employment Status: Regular Full-Time Address: 555 South Broadway, Tarrytown

    Shift: Day Scheduled Hours: HOURS VARY Req ID: 218920 Salary Range/Pay Rate: $62,400.00 - $74,242.55

    For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

    To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here .

    Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

    Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

    N/A
  • 8 Days Ago
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Supervisor contact center
  • HumanHire
  • White Plains, NY FULL_TIME
  • We are seeking an experienced call center professional to join our client’s team in their customer service department. As a Call Center Supervisor, you will play a key role in ensuring the efficient a...
  • 20 Days Ago
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Contact Center Supervisor
  • HumanHire
  • White Plains, NY FULL_TIME
  • We are seeking an experienced call center professional to join our client’s team in their customer service department.As a Call Center Supervisor, you will play a key role in ensuring the efficient an...
  • 23 Days Ago
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Contact Center Specialist
  • Generations Bank
  • Waterloo, NY FULL_TIME
  • About the Role The Contact Center Specialist will professionally handle customer transaction (phone, email, ITM, chat) requests in a timely, positive, and helpful manner. This person will perform vari...
  • 2 Days Ago
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Contact Center Manager
  • Ridgewood Savings Bank
  • New York, NY FULL_TIME
  • The Estimated Salary is $85,000-$110,000/Annually.Duties and Responsibilities/Results:Manage and lead a team of customer support professionals, setting clear performance expectations and goals for gro...
  • 3 Days Ago
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Customer Service - Contact Center
  • Bryant & Stratton College
  • Orchard, NY FULL_TIME
  • Job DetailsDescriptionPosition Status: Non-exemptWork Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.Reports To: Contact Center LeaderLocat...
  • 4 Days Ago
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Inbound Contact Center Supervisor jobs at Popular Companies

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Contact Center Supervisor
  • CDR Maguire
  • Miami, FL
  • Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support...
  • 6/11/2024 12:00:00 AM
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Supervisor - Contact Center
  • Hackensack Meridian Health
  • Neptune, NJ
  • Description: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients ...
  • 6/10/2024 12:00:00 AM
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Supervisor, Contact Center
  • Travis Credit Union
  • Vacaville, CA
  • Contact Center Management is responsible for ensuring outstanding and professional member service via Contact Center cha...
  • 6/9/2024 12:00:00 AM
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Onsite Contact Center Representative 1
  • Our Community Credit Union
  • Shelton, WA
  • As a Contact Center Representative, you and your team will provide OURCU's members with high-quality member service via ...
  • 6/9/2024 12:00:00 AM
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Contact Center Supervisor
  • State Bank of India (California)
  • The State Bank of India (California) offers a competitive compensation based on experience and benefit package which inc...
  • 6/8/2024 12:00:00 AM
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Supervisor, Contact center
  • Global Payments, Inc.
  • Columbus, GA
  • Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our p...
  • 6/8/2024 12:00:00 AM
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Lead Senior Manager Software Engineer - Contact Center (Senior Manager - Remote Eligible)
  • Capital One
  • Aylett, VA
  • Plano 1 (31061), United States of America, Plano, TexasLead Senior Manager Software Engineer - Contact Center (Senior Ma...
  • 6/8/2024 12:00:00 AM
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Lead Senior Manager Software Engineer - Contact Center (Senior Manager - Remote Eligible)
  • Capital One
  • Bedford, MA
  • Plano 1 (31061), United States of America, Plano, TexasLead Senior Manager Software Engineer - Contact Center (Senior Ma...
  • 6/8/2024 12:00:00 AM
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About New York

New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States. New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean. In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$58,231 to $80,466

Most Popular Cities in New York for Inbound Contact Center Supervisor Jobs

What does an Inbound Contact Center Supervisor do?

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020