Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Are you friendly? Are you professional? Are you knowledgeable and have the ability to learn and grow? Are you looking to start a rewarding career in the financial industry, opening your door to new opportunities and personal and professional growth within a well-established organization?
If you love helping people feel confident about their financial journey and enjoy working in a friendly, supporting, and engaging environment, then our Part-Time Inbound Member Contact Specialist position at Altra Federal Credit Union is the perfect job for you!
As a Member Contact Specialist, you will:
Act as the virtual branch for many of our members locally and nationally answering inbound calls, emails, live chats and cross selling of products and services. Driven by knowledge, efficiency, and high-value interactions, the Member Contact Center creates a positive experience by embracing a “member-first” mindset.
Responsibilities include, but are not limited to:
A High School diploma, GED or HSED is required. A minimum of one (1) year of similar or related experience is required. Previous fast paced environments would be helpful, but not required. Call center experience preferred, but not required. Bilingual abilities are a plus!
This position is part-time, 29-hours per week; shifts could be 10:00 a.m. to 4:00 p.m. or 11:30 a.m. to 5:30 p.m., Monday through Friday. Part-Time Member Contact Specialists are required to work one to two Saturdays per quarter from 7:45 a.m. to 12:15 p.m. at the Onalaska WI office. This position will take place at the Operations Center in Onalaska WI.
Pay and Benefits:
Why work at Altra?
Altra is proud to be a Great Place to Work® certified company five years in a row; 93% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!
We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!