Information Technology Supervisor supervises the implementation and administration of information systems and equipment in accordance with organizational policies and goals. Implements internal procedures and guidelines to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks. Being an Information Technology Supervisor analyzes business needs and recommends IT hardware and software products to support internal business processes. Develops detailed documentation of methodologies, processes, and specifications of an organization's IT systems and coordinates and schedules IT initiatives. Additionally, Information Technology Supervisor monitors information systems to ensure computer equipment, hardware, and software operate in alignment with organizational needs and standards. Installs and configures an organization's network infrastructure including LANs, WANs, and wireless networks and monitors network performance. Implements basic security measures to protect systems and data and develops backup strategies and recovery plans. Collaborates with business groups to help utilize information systems to improve operational efficiency. Requires a bachelor's degree. Typically reports to a manager. The Information Technology Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Information Technology Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
The focus of this position is on the role that Information Technology plays within our campus setting of local and distance students and includes: maintaining, updating, and strategizing the campus’ 3-to-5-year technology plan; basic A/V troubleshooting; managing Apple and Windows machines and related peripherals in an enterprise-style environment; user account troubleshooting; technology support for faculty and staff; accurate documentation of strategies and solutions; a broad range of technology-oriented challenges. This position works closely with off-campus IT teams across the UA system as needed.
To thrive in this position, the applicant must have a positive attitude, patience, strong customer service skills, and a desire to learn are necessary in order to maintain the wide range of technologies supported by PWSC, from a USB document camera to a state-of-the-art nursing simulation lab. Candidates should be creative with how they approach problems in order to address challenges that may not have immediate solutions. Candidates should be familiar with working with others in person and via distance in order to solve on-campus and off-campus technology issues.
Minimum Qualifications:
Bachelor’s degree in a related field and four years relevant experience (including consultative
experience), or an equivalent combination of training and experience. Master’s degree preferred.
Thorough knowledge of Intel hardware and peripheral equipment.
Working knowledge of Apple hardware and peripheral equipment.
Demonstrated experience with Windows OS, Apple OS, iPhones, iPads, and Microsoft Office Applications.
Ability to provide desktop computer support in a professional environment.
Experience with responding to software questions or issues
Position Details:
This position is located on the Prince William Sound campus in Valdez, Alaska. This is a full-time, exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA staff salary schedule, Grade 80, based on education and experience.
Applications will be reviewed on a rolling basis until a successful candidate is identified.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual:
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
If you have any questions regarding this position, please contact Casey Frahm, HR Coordinator, at cefrahm@alaska.edu.
Advertised: 02 Feb 2024 Alaskan Standard Time
Applications close: