Information Technology Supervisor jobs in Massachusetts

IT Project Manager

This person will lead projects to launch and to continue support of Information Technology solutions that span hardware, software and services, in a continuous effort to provide world-class customer, partner and employee experiences. They will drive continuous process improvement, and collaborate effectively with cross-functional engineering, operations and IT teams to solve critical business problems and implement new solutions.

Day to day activities

* Understand how company operates and use this knowledge to provide a company-wide viewpoint for IT solutions.

* Manage multiple competing cross-functional IT projects/programs simultaneously.

* Know the difference and when to apply plan-driven vs agile project management approaches.

* Develop and manage detailed work plans, schedules, project estimates, budgets, resource plans, risk identification and mitigation plans as well as monthly reports and overall KPIs for Technical Programs.

* Gather and analyze requirements, set priorities, define project schedules, manage project resources (both internal and external) and facilitate sprint planning (where applicable).

* Interact with electrical, mechanical and software engineers, line of business leaders and IT stakeholders on a daily basis.

* Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and impediments.

* Work with engineers and business stakeholders across the organization to develop detailed and creative solutions to complex problems, while keeping a watchful eye on timelines, risks and costs.

* Ensure consistency and adherence to quality standards in deployed solutions and track exceptions for follow up.

*Clarify and drive project commitments as well as establish and maintain clear chains of accountability, both inside and outside of the IT department.

Must haves:

* 5 years of IT experience, with a focus on Business Process Management and Project/Program Management in a corporate IT environment.

* Has successfully led the delivery of multiple complex IT solutions into production, including hardware and software projects.

* Experience with IT Business Continuity Plan and/or Disaster Recovery Plan creation and annual test execution.

* Experience with managing SOC 2 Type 2 audits is preferred.

* Experience with Agile methodologies, such as Scrum and Kanban.

* Experience with project management software such as Jira and Smartsheet

* Excellent interpersonal, written and verbal communication skills; a sense of humor is a must!

* Bachelor’s degree in a technical or business-related field, or equivalent practical experience

Nice to haves:

* Six Sigma or PMI/PMP Certification is a plus.