Inside Sales Representative is responsible for an assigned territory or portfolio of customers to target for remote sales development calls. Coordinates with field sales team members to understand customers' unique needs and potential sales opportunities. Being an Inside Sales Representative reaches out to customers to promote new and existing products and services, offer special discounts and promotions, or provide essential account management services. Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Additionally, Inside Sales Representative develops connections with customers and may conduct field visits. May participate in sales efforts as part of a larger team. May require a bachelor's degree. Typically reports to a supervisor or manager. The Inside Sales Representative work is closely managed. Works on projects/matters of limited complexity in a support role. To be an Inside Sales Representative typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Job Description:
The inside sales representative is a member of the in-house sales team. By representing the Spitzer brand, the representative works with the rep agencies assigned to them and ensures their agencies are being offered exceptional customer service.
Job Duties:
Answer customers’ questions about the prices, availability, emphasize product features referring to product literature, provide positive courteous customer service to the customer. Sells additional products by recognizing up-selling opportunities and explaining new features.
Enter quotes and qualified orders into the system to assure accuracy and efficiency.
Collaborate with colleagues to exchange information, such as information on selling tactics and marketing information, give feedback to marketing team to make necessary update on marketing materials.
Build detailed sales reports.
Follow up with rep agencies with a “thank email/letter” after each visit that the outside sales director attended. Collaborate with the sales director on when to send samples out upon their confirmation of a welcome letter sent to our customers.
Quarterly bonus based on sales performance.
Work Hours: 11am-7pm
Requirements:
2 Years of Customer Service Experience
Strong communication skills
Proficient in Microsoft programs
Experience in using a CRM system