Intellectual Property Docket Specialist jobs in California

We are seeking a detail-oriented and organized individual to join our team as an Order Entry Specialist. In this role, you will be responsible for accurately entering customer orders into our system and ensuring the smooth processing and fulfillment of each order.

As an Order Entry Specialist, you will work closely with the sales and customer service teams to ensure timely and accurate order entry. You will also be responsible for maintaining and updating customer records, resolving any order-related issues or discrepancies, and providing exceptional customer service to our clients.

Responsibilities

• Accurately enter customer orders into the system
• Review orders for completeness and accuracy
• Coordinate with the sales team to clarify any missing or unclear information
• Update and maintain customer records in the database
• Communicate with customers to confirm order details and resolve any issues or discrepancies
• Collaborate with the shipping and warehouse teams to ensure timely order fulfillment
• Provide exceptional customer service support and address customer inquiries in a timely manner

Requirements

• High school diploma or equivalent
• Proven experience in order entry or data entry
• Excellent attention to detail and accuracy
• Strong written and verbal communication skills
• Proficient in Microsoft Office Suite and data entry software
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving skills and the ability to work independently
• Previous experience working in a customer service role is a plus