IT Quality Assurance Director is responsible for planning and directing the policies, programs, and initiatives used to monitor and measure the overall quality of IT services, systems, and software. Ensures that tracking systems capture useful operational metrics for use in reducing defects, improving service, and optimizing the implementation process. Being an IT Quality Assurance Director requires a bachelor's degree. Typically reports to a top management. The IT Quality Assurance Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an IT Quality Assurance Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
NCQA is hiring a Vice President of Evaluation Programs to lead the implementation and operations of NCQA’s evaluation programs which includes NCQA’s flagship Health Plan Accreditation and Patient-Centered Medical Home (PCMH) Recognition products. Responsible for customer retention, customer satisfaction and quality and efficiency operating metrics. Partners with Product team to evolve existing programs and to develop new products that solve healthcare quality problems and generates revenue for the organization. Provides overall strategic and tactical direction for the continued optimization of all NCQA systems and processes that benefit both customers (health plans, vendors, provider organizations) and staff. Partners with the Information Technology and other key internal stakeholders to implement business process and technology solutions and to improve efficiency, accuracy and quality through an increased reliance on metrics, outcomes and analytics. Leads, develops, and motivates 100 staff and oversees 100 external physician and administrative contractors. Establish and maintain strategic relationships with senior staff of key customers, acting as an external spokesperson for NCQA.
Responsibilities:
Lead the implementation and operations of NCQA’s evaluation programs to achieve customer retention, customer satisfaction and quality and efficiency operating metrics.
Partners with Product team to evolve existing programs and to develop new products that solve healthcare quality problems and generates revenue for the organization.
Requirements:
10 years of senior level operations management experience in healthcare related organizations.
Substantial experience in managing complex, high-volume operations.
10 years’ experience in healthcare quality such as health plan accreditation and measurement.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
NCQA is a drug free workplace. NCQA recruits, hires, trains and promotes individuals, and administers any and all personnel actions, without regard to race, color, religion, national origin, age, sex, pregnancy, citizenship, familial status, disability status, veteran status, genetic information, or other protected statuses under applicable state and federal laws.
NCQA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).