Licensing Clerk jobs in Texas

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Job Description

Job Description

The Field Inspections Management Analyst is selected by and responsible to the Director of Field Inspections (Director) with work supervised by the Director and Field Inspections Management Analyst & Team Lead. Performs complex organizational, policy, and statistical analysis, research, and reporting work. Work primarily involves performing organizational research; monitoring trends, evaluating systems, procedures, policies, and operations; and reviewing procedure manuals to assist management in operating more efficiently and effectively. Work also includes specialized research projects; preparing complex reports; analyzing performance measures and workload statistics; assisting in the oversight of the division’s performance measure reporting; and assisting in the monitoring of the division’s electronic inspections system, which may include the analysis and reporting of inspections that reveal indicators of human trafficking. Work requires frequent contact with the public and other divisions within the agency. Work is performed under general supervision with moderate latitude for the use of initiative and independent judgment.

Essential Duties

· Collects and analyzes data for the Field Inspection Division in areas such as workload, operational, and managerial practices; staff utilization; organizational structure and development; and space utilization.

· Monitors and reviews organizational, procedural, and operational systems of the Field Inspections Division for effectiveness, efficiency, and conformance to established guidelines, and develops recommendations for improvement to standardize or improve organizational systems.

· Advises management on studies by identifying priorities, including human trafficking, and defining study scope, purpose, objectives, time frames, and resource requirements.

· Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.

· Research new or improved business and management practices for application to agency programs or operations.

· Collects and analyzes the Field Inspections Division’s monthly performance measure reports and participates in the development of measure projections for the Strategic Plan and Legislative Appropriations Request.

· Conducts statistical and investigatory research. Collects data and uses statistical methods and relational databases to analyze data sets.

· Prepares complex reports for the Director, the Division, and the Executive Office.

· Calculates and evaluates statistics related to workloads for the Field Inspections Division and assists the Director in establishing targets for measuring success, including workloads relating to anti-human trafficking efforts.

· Assists the Director in the development, monitoring, and evaluation of Division policies, procedures, and goals.

· Assists the Director in overseeing the Division’s electronic inspections system, including monitoring, troubleshooting, and recommending changes to the system and procedures.

· Assists the Director in preparing for meetings, including but not limited to all industry meetings, commission meetings, advisory board meetings, director meetings, and division meetings. Creates materials to be presented or used at meetings. Accompanies and assists the Director at meetings when needed.

· Develops recommendations for improvement to division reports, forms, and the Division Procedures Manual and webpages.

· Assists the Director with tracking and analysis of new or proposed legislation to determine their effect on program operations and management. Prepares cost estimates and bill analyses for proposed legislation.

· Assists the Director in evaluating the training needs of division staff on an ongoing basis. Develops, conducts and/or arranges for training from other sources.

· Researches and responds to inquiries about specific inspections or outreach from both inside and outside the agency.

· Performs duties in accordance with the Field Inspections Procedures Manual, and consistently provides friendly, caring, and professional customer service.

· Complies with division and/or agency training requirements.

· Demonstrates a spirit of teamwork, offering positive and constructive ideas, encouragement, and support to other members of the staff and team, while upholding the agency’s core values.

· Keeps management appropriately informed of ongoing activity and critical matters affecting the operation and well-being of the agency.

· Adheres to all Texas Department of Licensing and Regulation Personnel Policies and performs other duties as assigned.

Minimum Requirements

Three (3) years’ experience performing organizational study and development work, statistical and investigatory research, data and policy analysis, and complex reporting. Graduation from an accredited four-year college or university is preferred and may substitute for one (1) year of the experience requirement. Previous work experience in regulatory, compliance, or quality assurance is preferred. Graduation from a standard senior high school or equivalent is required.

Remarks

The successful candidate will have: Knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures; of methods and procedures analysis techniques; and, of work simplification methods. Knowledge of forms and records design and control procedures; and of statistical analysis. Knowledge of the principles and practices of public administration; of regulatory practices and terminology and understanding of basic concepts such as jurisdiction, notice and due process. Knowledge of investigative methods, rules of evidence, and agency policies and procedures relevant to investigations and inspections. Skilled in the use of computers and other office equipment. Advanced skill in the use of Microsoft Office, including Excel, PowerPoint, Word, and Outlook; in Internet research; crowdsourcing; and in the creation and use of GIS and/or electronic databases. Excellent communication skills in the contexts of telephone contacts, in-person contacts and public speaking. Excellent writing skills. Ability to evaluate problems; to develop alternative solutions; to conduct studies; to develop, interpret and implement policies and procedures; to design programs or training; and to prepare concise reports. Ability to conduct research projects; to conduct quantitative and qualitative research, and to analyze data and apply deductive reasoning. Ability to analyze workloads, work processes and trends of the work unit, and to identify measures or indicators of the unit’s performance. Ability to establish priorities, goals and objectives; to devise solutions to administrative problems; and to develop and evaluate administrative policies and procedures. Proficiency in drafting complex statistical reports, investigative reports, and business correspondence. Ability to handle confidential information appropriately; to establish and maintain effective working relationships; and, to provide professional, friendly, caring customer service to all customers. Ability to demonstrate independent thinking and decision making. Ability to plan and manage multiple tasks or courses of action simultaneously and respond to rapidly changing situations and priorities.

Job Type: Full-time

Pay: $58,644.00 - $63,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Austin, TX 78723: Relocate before starting work (Required)

Work Location: In person