Loan Servicing Supervisor jobs in the United States

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

Cornerstone Servicing is looking for an experienced VP Loan Servicing, Loan Administration. The VP Loan Servicing, Loan Administration is responsible for oversight related to the servicing of mortgage loans, including Escrow Administration and customer support.

• Salary: $150-170k
• Location: Onsite daily in Englewood, CO

Key Responsibilities:

• Experience managing a team of up to 5 supervisors ensuring compliance with regulatory and internal requirements including, but not limited to, requirements over Mortgage Insurance; hazard/flood insurance monitoring and disbursements; tax monitoring and disbursements; and escrow analysis. Also responsible for customer support functions (account updates, credit bureau reporting, document request fulfillment, etc)
• Create and maintain systems and process needed to ensure loans are serviced in compliance with federal, state, agency and GSE requirements
• Develop, implement, maintain processes maps and P&P’s to ensure effective execution of all responsibilities reflective of necessary changes in process and the associated supporting technology
• Develop, implement, and maintain First Line of Defense controls (including QC and KPI’s), periodically report on compliance with those metrics
• Continually improve the loan administration functions, directing projects and investigating and resolving gaps in functionality
• Ensure departmental training is completed as required, manage productivity and effectiveness, and ensure timely evaluation of team member performance
• Fully assess new processes (UAT/Regression/Post implementation testing) to ensure the processes and technology are effective and appropriately optimized
• Contribute to the development of internal and client facing documentation related to areas of responsibility
• Perform other job-duty related issues as assigned

What you’ll need to be successful:

• High School Diploma, GED or equivalent experience
• Minimum 7 years of experience in mortgage industry
• Minimum 5 years of experience in Escrow Administration
• Must have minimum of 5 years of experience in management
• Have proficient knowledge of federal regulations, state laws, ad GSE requirements
• Solid analytical skills with the ability to exercise prudent judgment to prioritize a complex workload with time sensitive deadlines
• Experience in workflow management and KPI reporting
• Experience with First Line of Defense control implementation
• Time and Organizational management a must
• Results oriented and ability to adapt and be comfortable with change based on the business needs
• Exceptional interpersonal skills in addition to verbal/written communication
• Ability to work through stressful situations professionally
• Must display Personal Accountability
• Attention to detail
• Comfortable in actively participating in a team environment

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.