Logistics Clerk jobs in Wisconsin

Verst Logistics

Job Title : Shipping & Receiving Clerk

2nd shift M-F

Baraboo, WI

Position Summary :

Carries out all customer service activities such as responding to inquiries, processing orders, billing, and handling complaints, in a prompt, courteous and efficient manner.

Duties and Responsibilities :

Essential Functions :

Maintain excellent working relationships with customers by researching and responding to all inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc.

in a courteous, professional and efficient manner.

• Process and accurately input all customer orders into the computer system, and generate all related paperwork and necessary information required for customer and warehouse purposes.
• Ensure proper invoicing of customers by verifying computer generated invoices.
• Act as a liaison between the warehouse and the customer in administration of accounts, and between the office and customer regarding invoicing and collection concerns.
• Maintain a current and accurate procedures manual that details the processing requirements for each account.
• Report customer feedback to management in a timely manner, including any signs or trends of customer dissatisfaction.
• Answer telephone calls and operate various types of office machines and computers necessary to perform duties.
• Create accurate and timely reports as requested by management or customers.
• Maintain all paperwork associated with orders and the corresponding customer files.
• Responsible for accurate billing of all customers

Marginal Functions :

• Provide on the job training for new hires.
• Assist in the accounts receivable collections process with assigned customers, where applies
• Generate customer thank you letters.
• Strive for continuous process improvement.

Job Specifications :

• High School diploma or GED
• 1-3 years experience in general office environment, preferred.
• Willingness to learn internal customer service software applications
• Excellent interpersonal and communication skills, written and verbal.
• Must be computer literate, ability to type 30wpm and have working knowledge of Microsoft Office applications.
• Ability to work efficiently with a professional, customer friendly attitude.

The incumbent must be able to perform all of the essential functions of this job, either with or without reasonable accommodation.

VLRIJ

Last updated : 2024-06-02