Manufacturers Service Contract Administrator jobs in Ohio

Company Overview: RH Contract is a regional resource for contract furniture and textile sales, as well as material solutions & technologies to enhance and improve workplace acoustics. In business for over 33 years (founded in 1986 as Rytel & Associates), we have been honored to represent outstanding American, Canadian, and now South American Manufacturers in Indiana, Ohio, Kentucky, Michigan, Western Pennsylvania, and West Virginia. Collectively, our manufacturers are best in class for service, design, and quality, having outstanding reputations in the contract furniture industry. Our small team of dedicated professionals seeks to be a valuable resource to the Architecture & Design, Office Furniture Dealership, and Independent Interior Design community.

Position Overview: As an Office Administrator/Sales Support, you will be the backbone of our office, providing essential clerical support, problem-solving assistance, and ensuring seamless operations. Your role will encompass a variety of tasks, including administrative duties, customer service, and maintaining organizational efficiency. The ideal candidate will be detail-oriented, proactive, and possess excellent communication skills.

Key Responsibilities:

• Act as in-office support to sales reps out in the field.
• Demonstrate a proactive approach to tasks and responsibilities, showing initiative and self-motivation in completing assignments without constant supervision.
• Exhibit strong time management skills, effectively prioritizing tasks, and meeting deadlines with minimal oversight.
• Manage and maintain office supplies inventory, anticipating needs and placing orders as necessary.
• Accurately calculate commissions and submit payroll.
• Maintain outgoing and incoming invoices ensuring all information is correct and follow up on outstanding or overdue bills.
• Handle incoming and outgoing mail, including sorting, distributing, and preparing packages for shipment.
• Assist with data entry, filing, scanning, and organizing documents to ensure efficient record-keeping.
• Act as the first point of contact for visitors, clients, and employees, providing a welcoming and professional demeanor.
• Address inquiries and resolve issues promptly and courteously, escalating complex matters to appropriate channels when necessary.
• Anticipate potential problems and proactively implement solutions to mitigate disruptions to operations.
• Manage incoming calls, directing them to the appropriate person and taking messages when necessary.
• Provide exemplary customer service, responding to inquiries and requests in a timely and professional manner.
• Maintain a positive and helpful attitude, ensuring a pleasant experience for all callers and visitors.
• Ensure accuracy and completeness in all tasks, from data entry to document preparation, with meticulous attention to detail.

Qualifications:

• 1-2 years of administration experience
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint) and other relevant software applications.
• Excellent communication skills, both verbal and written, with a strong focus on customer service.
• Ability to multitask, prioritize tasks, and manage time effectively in a dynamic work setting.
• Strong problem-solving skills, with a proactive and solution-oriented approach to challenges.
• Demonstrated organizational skills and attention to detail, with a commitment to maintaining a tidy and efficient workspace.