Medical Records Research Coordinator jobs in the United States

Job Description

Research, report on, or file public records at the city, state, county, federal levels and/or online and report the results to our clients while ensuring the accuracy and integrity of the information reported. 

Must have prior experience working with public records, such as UCCs, official corporate records, or other lien research.

Location physical preference of upper-midwest, i.e. MN, WI area.

Detailed Work Activities:

• Review, receive, and otherwise obtain information from any and all relevant sources in relation to services within the public records industry;
• Provide information to supervisors, coworkers, and subordinates by telephone, in written form, e-mail, or in person;
• Develop and maintain professional, constructive, and cooperative working relationships with others;
• Provide excellent customer service during every client interaction;
• Maintain work queues and ensure that all orders are handled appropriately before leaving for the day. Update notes for all orders and keep clients informed of any order status changes;
• Complete all orders in a timely fashion while ensuring that “due diligence” is adhered to;
• Ensure that all client special requests and instructions are followed;
• Contact clients for any order that may not be completed by the assigned due date or that require additional information to be completed;
• Organize and prioritize orders based on due dates or special requirements, i.e. rush orders, special projects, etc;
• Maintain professional and courteous communications with clients and coworkers, using proper email and phone etiquette;
• Analyze information and evaluate results to determine the best solution for the client and Capitol Lien;
• Carefully review all results to ensure accuracy, including proper fees, spelling and grammar, are submitted to the client by the preferred method of transmittal;
• Be mindful of financial resources and diligently oversee the spending of money;
• Keep department supervisor informed of workload status and availability to assist coworkers;
• Remain current on industry information, tools, and technology and apply new knowledge to daily tasks;
• Other duties, responsibilities, and functions as assigned.

Additional Requirements:

• Thrive in an analytical role, analyzing information and using logic to address work-related issues;
• Show initiative and willingness to take on responsibilities and challenges;
• Accepting constructive criticism and ability to deal calmly and effectively in high-stress situations;
• Critically evaluate relative costs and benefits of options in order to choose the most appropriate course of action;
• Analytical thinker with experience in identifying the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; 
• Respectful and cooperative attitude;
• Uphold a professional demeanor and acumen at all times;
• Maintaining composure and professionalism even in difficult client situations; 
• Knowledge of principles and processes for providing exceptional customer service, including customer needs assessment, meeting quality standards for services, evaluation of customer satisfaction, and supporting staff when difficult situations arise; 
• Managing one's own time and the time of others; 
• Attention to detail and accuracy;
• Reliable, responsible, and dependable;
• Perform duties with integrity, honesty, and ethics;
• Professional written and oral communications skills;
• Knowledge of rules of composition, grammar, and spelling.