Member Certification Manager jobs in the United States

Certification Manager- FSMS

EAGLE Certification Group is a certified, woman-owned business through The Women’s Business Enterprise National Council (WBENC), specializing in the certification of companies to internationally recognized management systems programs in manufacturing, automotive, aerospace, environmental, medical and food safety. We embrace a customer-focused culture with an emphasis on quality and teamwork.

EAGLE is seeking a candidate with a Food Related degree to provide hands-on customer support. Strong customer service skills with an emphasis on relationship building and a proactive problem solver are desired. Experience working directly with customers in a business-to-business environment is a plus. Must be well organized with effective project and time management skills.

Essential functions include:

• Independently manage the audit process through the development of effective client relationships, timely scheduling, coordination of audit with client and auditor.
• Support root cause analysis and corrective action activities internally and externally
• Strong technical knowledge in a GFSI program with competency to make certificate decisions
• Organize, manage, and complete data requirements within EMIS related to audit management and other assigned tasks and projects.
• Create, edit, and manage documentation for auditing and accreditation requirements as appropriate
• Support a culture of communication, teamwork, service, integrity, and value to the office, auditors and clients.

Essential Skills

• Bachelors of Science Animal Science, Food Science, or related discipline is a requirement
• A minimum of 2-years’ experience in a food related industry
• Knowledge in GFSI and/or the 17065 standards
• Preferred understanding of FSSC
• Customer service skills that demonstrate a customer-focused philosophy in a business-to-business environment
• Must be able to clearly and concisely communicate with employees, customers and auditors. Must be able to negotiate best compromises as necessary
• Must be proficient in Microsoft WORD, Excel, Outlook and PowerPoint and comfortable operating software (EMIS). Proficient in the Assessment databases.
• Works with other employees, customers, and auditors to manage their interactions and the audit process. Refers unique, personnel performance or larger-scale issues to Supervisor.
• Manages multiple audit processes simultaneously with the aid of office tools and software.
• Strong Administrative abilities required.
• Familiarity and experience with ISO-type systems is a benefit.
• Must continually work to enhance understanding of audit processes and requirements. For GFSI Programs must have food production or processing experience and understand the principles of HACCP.
• Follows detailed procedures for the specific standard and process.
• Project management and task completion skills
• Strong initiative and ability to work independently
• Ability to speak Spanish fluently as a second language would be beneficial, but is not required.

We offer:

• Wage depends on qualifications and experience
• Health, Dental, and Vision Insurance programs available
• 401K program with company contribution (after first year)
• Opportunity for growth
• Flexible work environment
• Paid holidays and vacation time
• Volunteer Time Off
• Monthly Cell Phone Reimbursement
• Staff Appreciation Events
• Company paid covered parking
• Business-casual work environment
• Training & Development Opportunities
• Open Door Policy
• In office preferred

EAGLE is a family and cares for the health and welfare of each family member by creating a healthy work-life balance for our people. EAGLE supports the roles that each person plays within their own family and community, and strives to achieve a meaningful balance between work, family, community, and self. We embrace excellence in all we do knowing that the growth and development of EAGLE is founded on the initiative, professionalism and tenacity of our people. Every individual at EAGLE has a voice that is heard, intelligence that is utilized, skills that are enabled and personal ambitions that are encouraged. These traits contribute positively to our business performance. EAGLE empowers people to work collaboratively, creating a synergy where combined outputs are greater than the sum of individual efforts. Our founding principles of Service, Integrity and Value are not just words in our tagline; these values are aspirational in that they provide guidance to each and every one of us in our day-to-day approach to our shared profession, to the public and to each other. We call this approach, The EAGLE Way; visit https://online.flipbuilder.com/vamt/sdae/ to read more about it!

No phone calls please.

EAGLE is an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Microsoft Office: 3 years (Required)
• Customer Service: 3 years (Required)
• Time management: 3 years (Required)
• Communication skills: 3 years (Required)
• Organizational skills: 3 years (Required)
• Food Industry: 2 years (Required)
• Problem Solving: 3 years (Required)

Work Location: In person