Member Certification Manager jobs in Vermont

Member Certification Manager manages the certification and credentialing programs of a professional or membership organization. Oversees the development of standards and testing materials. Being a Member Certification Manager develops testing schedules and resource requirements to deliver testing. Collaborates with curriculum designers and instructors to ensure materials present certification requirements accurately and are validated in the certification processes. Additionally, Member Certification Manager develops quality processes to ensure the testing and validation processes accurately measure certification requirements. Optimizes the certification process to ensure members are satisfied and resolves any problems related to the process. May evaluate, select, and monitor outside testing providers to ensure testing quality. May require a bachelor's degree. Typically reports to a head of a unit/department. The Member Certification Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Member Certification Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Member Services Senior Manager
  • The Hermitage Club at Haystack Mountain
  • Wilmington, VT FULL_TIME
  • Reports To: Director of Club Operations

    Exempt: YES

    Subordinates: Up to 15

    Education and Experience: Demonstrable success in the same or similar role of at least 2 years. Management, communications and marketing skills are requisite. Proficiency with web sites, social media, and basic design are helpful.

    Job Overview

    The Member Services Manager reports to the Director of Club Operations and is an integral part of the service team overseeing the Hospitality experience from arrival through reservations and services, to entertainment and event production.

    The Member Services Manager is responsible for the recruitment, training and management of up to 15 seasonal employees. This is a year-round exempt salaried position.

    Member Services Managers plan and direct policies and objectives for addressing member needs and inquiries. The determine goals for the membership services department, and then create and implement strategies to achieve high-level standards of atmosphere and service befitting a private club. This role may often be compared to front desk or concierge services.

    They cultivate strong member relationships, communicating regularly with members and developing a full understanding of members interests, needs and objectives. They also keep membership records, track data, maintain reservation systems, create and deliver member conveniences, and update member statuses. This position demands a high level of organizational skills, efficiency, management and delegation, and personality.

    As a Manager this role proactively identifies opportunities and works together with peers, administrative staff and Directors to effectively plan, resource and execute on key initiatives. It requires a self-starter with the ability to multi-task, work independently in hitting goals and deadlines, and adapt to changing circumstances in a fast-paced environment.

    This role requires strong interpersonal written and verbal communication skills, and a fair level of tech-savvy knowledge and application of various systems and platforms used to manage operations and to communicate with members and guests. This position oversees the application of all Club policies and procedures, and will use critical thinking skills with members and internal colleagues, often using discretionary thinking in interpreting policies as needed for specific circumstances. This person shall identify and resolve problems in a timely manner, gather and analyze information skillfully, develop alternative solutions for assessment and/or presentation, and use reason even when dealing with emotional topics and conflict resolution with members or within the peer team.

    This role is the primary front-facing point-of-contact for Members and Guests and is on-the-floor during all operating hours. The Member Services Manager is both a people-to-people interaction as it is a systems-to-people one, both in the interest of club culture and satisfaction.

    Annual/Seasonal Responsibilities

    Development of Annual Operating and Labor Budgets

    Development of Recruiting and Training Plan and Materials

    Daily Operations Responsibilities

    Member and Guest Welcome and Check-In

    Ski Pass Production

    Locker Management

    Ski Valet Execution

    Skier Lift Scanning

    Member Communications Response via email and phone

    Dining Room Lights and Sound Management

    Load-In and Sound Production for Entertainment

    Scheduling and Payroll

    Systems Used

    Clubessential

    Member Profiles/Management

    Point-of-Sale

    Reservations

    Trask RFID (for skier scanning, compliance and data tracking)

    1Risk (for Member, Guest and Employee Waivers)

    Physical Demands

    Must be able to reach, bend, stoop, stand and lift.

    Often requires moving furniture, sound equipment, and other items up to 40-70lbs.

    Must be able to stand for most of the operating day.

    Must be able to sit for prolonged periods of time.

    Ability to use hands and fingers to operate standard computer keyboard, mouse, touch screens, printer, and copies and speak and hear using a telephone.

    Moderate noise level in environment.
  • 7 Days Ago

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Team Member
  • Donuts of Rutland
  • East Randolph, VT FULL_TIME
  • TEAM MEMBER Description As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees, and we make it a prior...
  • 2 Days Ago

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Team Member
  • Donuts of Rutland
  • Pittsford, VT FULL_TIME
  • TEAM MEMBER Description As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees, and we make it a prior...
  • 2 Days Ago

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Team Member
  • Donuts of Rutland
  • East Poultney, VT FULL_TIME
  • TEAM MEMBER Description As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees, and we make it a prior...
  • 2 Days Ago

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Team Member
  • Donuts of Rutland
  • Randolph, VT FULL_TIME
  • TEAM MEMBER Description As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees, and we make it a prior...
  • 2 Days Ago

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Team Member
  • Donuts of Rutland
  • Manchester, VT FULL_TIME
  • TEAM MEMBER Description As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees, and we make it a prior...
  • 2 Days Ago

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Remote Quality Assurance/Certification Manager
  • Conduent, Inc.
  • Milwaukee, WI
  • Job Description The Quality Assurance/Certification Manager will be responsible for providing Quality Assurance services...
  • 6/11/2024 12:00:00 AM

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Quality Management System Lead
  • Samson Rope Technologies
  • Ferndale, WA
  • Samson Rope Technologies Description: Samson, the worldwide leader in high performance cordage, is seeking a Quality Man...
  • 6/11/2024 12:00:00 AM

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General Manager
  • Jimmy John's
  • Flint, MI
  • General Managers oversee all aspects of in-store operations, including but not limited to staffing/scheduling, food safe...
  • 6/11/2024 12:00:00 AM

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Quality Management System Lead
  • Samson Rope Technologies
  • Ferndale, WA
  • Job Type Full-time Description Samson, the worldwide leader in high performance cordage, is seeking a Quality Management...
  • 6/9/2024 12:00:00 AM

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Project Manager- Certificate of Occupancy
  • MILROSE CONSULTANTS LLC
  • New York, NY
  • Job Description Job Description Company Overview: Milrose Consultants is hiring a Certificate of Occupancy Project Manag...
  • 6/8/2024 12:00:00 AM

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Certification Manager
  • Stone Alliance Group
  • Phoenix, AZ
  • Our client, located in Phoenix, AZ, is the global leader in aviation restraint technology is a team of passionate and de...
  • 6/7/2024 12:00:00 AM

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Distinguished Software Engineer PKI and Certificate Management
  • GEICO
  • Houston, TX
  • Distinguished Software Engineer - PKI and Certificate Management (REMOTE) Position Summary GEICO is seeking a Distinguis...
  • 6/7/2024 12:00:00 AM

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Distinguished Software Engineer PKI and Certificate Management
  • GEICO
  • Kansas City, MO
  • Distinguished Software Engineer - PKI and Certificate Management (REMOTE) Position Summary GEICO is seeking a Distinguis...
  • 6/7/2024 12:00:00 AM

Vermont is located in the New England region of the Northeastern United States and comprises 9,614 square miles (24,900 km2), making it the 45th-largest state. It is the only state that does not have any buildings taller than 124 feet (38 m). Land comprises 9,250 square miles (24,000 km2) and water comprises 365 square miles (950 km2), making it the 43rd-largest in land area and the 47th in water area. In total area, it is larger than El Salvador and smaller than Haiti. It is the only landlocked state in New England, and it is also the easternmost and the smallest in area of all landlocked sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Certification Manager jobs
$81,315 to $129,907

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