Member Services Director jobs in Alaska
Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Member Services Director jobs
Teller or Universal Banker - Juneau Financial Center
- Northrim Bank, Member FDIC
-
Juneau, AK
FULL_TIME
-
At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.
Employee Benefits- Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
- Paid Time Off to include select paid holidays
- Retirement Benefits with generous 401K match
Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!
Pay is depending on experience. Minimum is $19.50/hour for Teller or $22.00/hour for Universal Banker I
Position Summary
The Teller and/or Universal Banker I provides a full range of banking sales and services to customers within the branch. This position is responsible for accurately processing financial transactions and being a primary point of contact for customers. This position also processes over the counter transactions and initiates sales activities designed to retain existing relationships and enable growth of new relationship. Also originates and closes consumer/small business loans as well as service products, if properly licensed, available through Northrim Investment Services (NIS).
T he following duties are intended to provide a representative summary of the major duties and responsibilities and ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional duties.
Essential Duties And Responsibilities- Preform over the counter general and complex paying and receiving transactions.
- Focus on retention and relationship growth of existing personal and business customers.
- Refer, sell and open deposit products/services to fit the customers’ needs.
- Make referrals to appropriate departments and affiliates.
- Educate customers with respect to Northrim Bank product/service options.
- Identify cross-sell opportunities to gain and retain banking relationships with customers.
- Assist customers to resolve problems. Manage the customer experience in order to consistently exceed customer expectations.
- Perform over-the counter general and complex paying and receiving transactions.
- Make presentations on financial services to professional, non-profit groups, and/or commercial customer employees to attract new clients.
- Control currency and coin in a responsible manner within security guidelines and drawer limits.
- Ensure cash drawer is balanced daily within Northrim Transaction Error/Outage Guidelines.
- Originate and close consumer loans.
- If properly licensed, sell and service products/services offered through NIS.
- Other duties as assigned.
Universal Banker I- Spend minimum 25% of time focused on calls to existing and prospective customers, continuously seeking out and pursuing new sales/relationship building opportunities, including follow-up at established intervals.
Education- High School Diploma or equivalent.
Teller- Customer service, cash handling or sales experience preferred. Previous teller, new accounts, or related financial institution experience preferred.
- Related military education/experience may be used as a substitute for education or work experience.
- Two years of customer service and/or successful sales experience in a goal-oriented, customer contact environment.
- Financial institution experience in a product/service sales environment such as branch or lending is strongly preferred.
- Related military education/experience may be used as a substitute for work experience.
Universal Banker I- State of Alaska Life Insurance License and FINRA Series 65 or 66 preferred.
- This position may require current registry with the National Mortgage Loan Licensing Registry to include annual renewals and submission of fingerprints every three years, and must pass a criminal background check.
- Strong customer service skills and ability to communicate information in a positive and professional manner.
- Outgoing, confident and have a credible sales-oriented personality.
- Advanced customer service skills, consultative sales skills, and communicate information in a positive and professional manner.
- Enjoy working in a fast-paced environment that requires attention to detail and accuracy.
- Competently read, write, and speak English sufficiently to comprehend, analyze, and effectively communicate business memorandums, technical procedures, and government regulations.
- Motivated self-starter and must be able to handle challenging situations.
- Demonstrates initiative in a problem resolution and gladly accepting an opportunity to exceed customer expectations through one touch resolution.
- Able to resolve complex problems/situations with limited assistance.
- Analytical ability is required in order to determine solutions to varied, difficult and complex problems.
- Able to provide comparative information regarding bank deposit product/services, electronic banking and merchant services.
- Strong organizational and time management skills and the ability to perform independently in setting objectives and determining how to proceed.
- Able to multi-task and accomplish a high degree of accurate work that adheres to established processes, procedures and regulations.
- Basic to Intermediate knowledge of MS Office Suite, including Word, Excel, PowerPoint, and Outlook. Ability to operate standard office equipment such as PC, printer, fax/copier, and telephone.
- The noise level in the work environment is usually moderate.
- Work is performed in a professional office environment.
Grade 11 or 12
Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law. - 5 Days Ago
Branch Supervisor I - Juneau Financial Center
- Northrim Bank, Member FDIC
-
Juneau, AK
FULL_TIME
- At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing va...
- 5 Days Ago
Universal Banker I- Retail Banking/Float Pool
- Northrim Bank, Member FDIC
-
Anchorage, AK
FULL_TIME
- At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing va...
- Just Posted
Teller or Universal Banker - Soldotna FC Branch, Part Time
- Northrim Bank, Member FDIC
-
Soldotna, AK
PART_TIME
- At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing va...
- 1 Day Ago
Mortgage Loan Processor - Anchorage, AK
- Northrim Bank, Member FDIC
-
Anchorage, AK
FULL_TIME
- At Northrim Bank and Residential Mortgage LLC, our vision is to be Alaska’s premier bank and employer of choice! We are looking for professional and knowledgeable employees who take pride in their wor...
- 10 Days Ago
Alaska Area Sales Manager
- Northrim Bank, Member FDIC
-
Anchorage, AK
FULL_TIME
- We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.Employee BenefitsMedical, Dental and Vision in...
- 10 Days Ago
Member Services Director jobs at Popular Companies
Team Member Service Director
- Navion Senior Living
-
Lenoir, NC
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Director
- Leadenhall Search & Selection
-
- Leadenhall Search and Selection are working with a global consulting firm, specialising in talent strategies. With a foc...
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Director
- New York Kids Club
-
New York, NY
- Job Type Full-time Description NY Kids Club & NY Preschool is New York's premier children's enrichment space and accredi...
- 6/10/2024 12:00:00 AM
Member Services Assistant Director
- JCCs of North America
-
Columbus, OH
- Are you passionate about helping out your community? Do you consider yourself a "people person" with plenty of customer ...
- 6/9/2024 12:00:00 AM
Director
- Cyfle
-
Columbus, OH
- About the job Director Salary: $ 156,500.00 We have partnered with a civil engineering firm in the Columbus, OH to provi...
- 6/9/2024 12:00:00 AM
Associate Director/Director
- BioPhase
-
San Diego, CA
- We seek an enthusiastic and highly motivated DMPK Lead to join our seasoned drug discovery and early development team. Y...
- 6/8/2024 12:00:00 AM
Director
- Bridgestone Academy
-
Powder Springs, GA
- Job Description Job Description Previous experience as an Assistant Director in Childcare Must be familiar with BFTS rul...
- 6/8/2024 12:00:00 AM
Photo Director/Associate Photo Director
- Aquent
-
Milwaukee, WI
- FANTASTIC PHOTO DIRECTOR OPPORTUNITY RELOCATION Assistance Provided if Needed Our client, a leading provider of shipping...
- 6/7/2024 12:00:00 AM
About Alaska
Alaska is the northernmost and westernmost state in the United States and has the most easterly longitude in the United States because the Aleutian Islands extend into the Eastern Hemisphere. Alaska is the only non-contiguous U.S. state on continental North America; about 500 miles (800 km) of British Columbia (Canada) separates Alaska from Washington. It is technically part of the continental U.S., but is sometimes not included in colloquial use; Alaska is not part of the contiguous U.S., often called "the Lower 48". The capital city, Juneau, is situated on the mainland of the North American ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$145,023 to $198,826
Most Popular Cities in Alaska for Member Services Director Jobs
What does a Member Services Director do?
Member Services Director in Cedar Rapids, IA
The Director develops and maintains departmental budgets, supervises all members of the academic advising staff, and assesses and maintains efficient and effective operating procedures, including ensuring appropriate use of technology, ongoing staff training, and the delivery of optimal services to all students.
January 03, 2020
Member Services Director in Fresno, CA
Prity Lad takes us on a tour of Freemasons’ Hall and reveals UGLE’s forward-thinking support programme for current and future members.
December 01, 2019
Member Services Director in Knoxville, TN
It works well, as there is a need for cooperation internally and communication externally to look after our members’ interests.’.
December 31, 2019