Member Services Director jobs in District of Columbia
Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Member Services Director jobs
Acquisition Program Manager.
- Office of the Director of National Intelligence
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Washington, DC
FULL_TIME
-
Duties
Recognize identified program needs to inform and begin the requirements validation process.
Coordinate or lead functional teams to analyze potential program requirements and refine program requirements and continuously coordinate with users to determine appropriate interpretation.
Conduct advanced acquisition planning and programming to produce the acquisition and investment strategy and program plan and coordinate the acquisition through the contracting process (e.g., contracting milestones, solicitation, source selection, award, negotiation, and administration).
Prepare, justify, and/or administer budgets and monitor expenditures for program areas.
Plan, organize, staff, and monitor specific acquisition programs to ensure they meet cost, schedule, and performance requirements throughout the life cycle and maintain accountability for accurate and credible cost, schedule, and performance reporting.
Develop a risk management approach to ensure program success.
Develop and maintain ongoing working relationships and expectations with customers, stakeholders, users, and decision authorities throughout the program life cycle.
Reference approved technical strategy against requirements.
Ensure mission assurance (e.g. quality, maintainability, affordability, supportability, and training) for products and/or services throughout the life cycle.
Requirements
Conditions of Employment- Must be a U.S. Citizen residing in the United States
- Appointment is subject to a suitability or fitness determination, as determined by a completed background investigation.
- Must be able to obtain and maintain a Top Secret security clearance based on an SBI with eligibility for sensitive compartmented information (SCI)
- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
- A two-year trial period is required for all new permanent appointments to the ODNI.
Extensive understanding of roles and missions of enterprise (e.g., agency, department, IC) and other external factors.
Demonstrated ability to perceive organizational and political reality and expert understanding of how actions by one entity affect others to identify practical solutions for enterprise mission accomplishment.
Demonstrated skill to align programs with strategic goals.
Extensive understanding of the organization's financial processes. Prepares, justifies, and administers the project/program budget.
Demonstrated ability to oversee procurement and contracting to achieve desired results; monitor expenditures and analyze cost-benefits to set priorities.
Demonstrated ability to develop and maintain effective working relationships, especially in difficult situations (e.g. when defending or critiquing a position).
Demonstrated ability to demonstrate and foster respect, understanding, courtesy, tact, and empathy.
Considers varied cultural backgrounds, work experience, and organizational roles in working with others.
Extensive knowledge to identify and understand issues, problems, different sources throughout the IC and external agencies to draw conclusions.
Demonstrated ability to choose an approach, develop solutions, and take action consistent with IC values, available facts, constraints, and probable consequences.
Extensive understanding of the interrelationships among organizations and components of the IC.
Extensive understanding of how one's own work impacts, and is impacted by the mission and operations of IC organizations and components, and uses this information to maximize contribution to mission accomplishment.
Demonstrated ability to identify and use principles, rules, and relationships to construct arguments or interpret facts, data, or other information.
Demonstrated ability to dissect problems into meaningful parts and uses logic and judgment to determine accuracy and relevance of data.
Demonstrated ability to identify and reconcile gaps, uncertainties, and key assumptions of data.
Superior ability to integrate evidence/information, evaluates and prioritizes alternatives, and assesses similarities and differences in data to develop findings and conclusions.
Extensive understanding of potential implications of these findings or conclusions.
Demonstrated ability to identify, interpret, comply, and with and stay current on relevant regulations, guidelines, laws, and directives
COTR I Certification
Education
Bachelor's Degree
Additional information
Job Interview Travel: Candidates from outside the Washington, D.C., area may be selected for a telephone, teleconference, or in-person interview.
Salary Determination
The ODNI uses a rank-in-person system in which rank is attached to GS employees on the basis of individual qualifications, experience, and performance.
Individuals whose current GS grade is equivalent to the grade of the advertised position will retain their current grade and step.
Individuals who transfer to the ODNI from a non-GS pay scale will have base pay converted to the appropriate GS grade and step as determined by the Director/ Human Resource Management.
On occasional instances when a current federal civilian employee applies for an ODNI position that is a lower grade than his or her personal grade, the candidate's personal grade will be downgraded to the grade of the advertised ODNI position and pay will be set at the step that is closest to but not less than the employee's current annual base rate of pay, not to exceed the maximum rate (i.e., step 10) of the GS grade to which assigned.
Relocation Expenses: For new ODNI employees, reimbursement for relocation is discretionary based on availability of funds.
Reasonable Accommodations
The ODNI provides reasonable accommodations to qualified applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Reasonable Accommodations Officer by classified email at dni_reasonable_accommodation_wma@cia.ic.gov, by unclassified email at DNI_DRA@dni.gov, by telephone at 703-275-3900 or by FAX at 703-275-1217. Your request for reasonable accommodation will be addressed on a case-by-case basis. PLEASE DO NOT SUBMIT YOUR APPLICATION TO THE EEOD EMAIL ADDRESS. THIS EMAIL IS FOR REASONABLE ACCOMMODATION REQUESTS ONLY.
The ODNI is an equal opportunity employer and abides by applicable employment laws and regulations.- A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
- 8 Days Ago
Senior Strategy and Research Advisor
- Office of the National Cyber Director
-
Washington, DC
FULL_TIME
- This position is located in the Executive Office of the President (EOP), Office of the National Cyber Director (ONCD), reporting to the Assistant National Cyber Director (ANCD) for Strategy and Resear...
- 23 Days Ago
Assistant Director - Disclosure Services
- Treasury, Departmental Offices
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Washington, DC
FULL_TIME
- This position is located at Departmental Offices, Terrorism and Financial Intelligence-Office of Foreign Assets Control, OFAC. As an Assistant Director - Disclosure Services, you will be responsible f...
- Just Posted
Senior Director Support Services
- medstar-pilot
-
Washington, DC
FULL_TIME
- Reporting to the Vice President for Operations, the Senior Director of Support Services will lead and oversee several hospital support departments. Areas of direct responsibility include, but are not ...
- 24 Days Ago
Director of Student Financial Services
- University of the Potomac
-
Washington, DC
FULL_TIME
- Job Description Position Purpose The Director of Student Financial Services provides oversight for the Financial Aid and Student Accounts processes at the University of the Potomac (UOTP). This direct...
- 25 Days Ago
Associate Director, Publishing Services
- NAFSA: Association of International Educators
-
Washington, DC
FULL_TIME
- DescriptionThe Associate Director, Publishing Services plays a key role in the conceptualization, development, and delivery of print and digital publications and products, as well as collateral and on...
- 25 Days Ago
Member Services Director jobs at Popular Companies
Lifestyle Director
- Maplewood Mill Pond LLC
-
West Yarmouth, MA 02673, MA
- Want to know what makes our employees eager about going to work every day? The people we serve. Being a part of Maplewoo...
- 6/2/2024 12:00:00 AM
Technical Director
- Department of Homeland Security
-
Arlington, VA
- The Department of Homeland Security (DHS) is recruiting for a Technical Director to serve as an executive within the Cyb...
- 6/2/2024 12:00:00 AM
Team Member Service Director
- Navion Senior Living
-
Lenoir, NC
- The Team Member Services Director assists in the direction of residence operations. Lead and motivate employees in provi...
- 5/31/2024 12:00:00 AM
Executive Director
- Stellar Senior Living
-
Denver, CO
- Executive Director - Large Assisted Living Community Your passion for helping others along with your natural ability to ...
- 5/31/2024 12:00:00 AM
Director of Intake
- Haven Behavioral Healthcare
-
ALBUQUERQUE, NM
- Director of Intake - Inpatient Behavioral Healthcare Haven Behavioral Hospital of Albuquerque is a 48-bed licensed, acut...
- 5/30/2024 12:00:00 AM
Director of Operations
- Selmet
-
Albany, OR
- Director of Operations If you would love to be part of a company that is poised for substantial growth with opportunitie...
- 5/30/2024 12:00:00 AM
Director of Rehab
- Tender Touch Rehab Services, LLC
-
Palm Coast, FL
- Overview: Must be a licensed and or a registered therapist to be considered. ** EXCLUSIVE NEW JOB OPPORTUNITY!!** ***Hig...
- 5/20/2024 12:00:00 AM
Agency Director
- Ambercare
-
Clovis, NM
- >> We offer our team the best << Medical, Dental and Vision Benefits Continued Education PTO Plan Retirement Planning Li...
- 4/23/2024 12:00:00 AM
About District of Columbia
Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west.
The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$147,889 to $202,758
Most Popular Cities in District of Columbia for Member Services Director Jobs
What does a Member Services Director do?
Member Services Director in Cedar Rapids, IA
The Director develops and maintains departmental budgets, supervises all members of the academic advising staff, and assesses and maintains efficient and effective operating procedures, including ensuring appropriate use of technology, ongoing staff training, and the delivery of optimal services to all students.
January 03, 2020
Member Services Director in Fresno, CA
Prity Lad takes us on a tour of Freemasons’ Hall and reveals UGLE’s forward-thinking support programme for current and future members.
December 01, 2019
Member Services Director in Knoxville, TN
It works well, as there is a need for cooperation internally and communication externally to look after our members’ interests.’.
December 31, 2019