Member Services Director jobs in New Mexico

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are seeking an Executive Director to lead and manage our Santa Fe, NM operations! This is a key and exciting role for an individual who has a commitment towards improving the lives of persons with disabilities. The Executive Director maintains high-quality programs in accordance with the mission statement, state regulations and the standards and policies of Community Options, Inc. The Executive Director is responsible for all operations for the region including compliance, growth and development, budget and workforce development. Programs include residential homes, day programs, personalized supports, supported employment, and person-centered planning for individuals with intellectual and developmental disabilities.

Responsibilities

• Responsible for daily operations and compliance with state licensing and reporting standards
• Formulate and implement an advisory board which will assist the organization in developing and expanding resources to improve service delivery
• Assess operational issues and develop comprehensive solutions to maintain a high-quality program
• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed
• Locate and recommend appropriate grant and funding opportunities
• Conduct fundraising activities that effectively promote the needs of the national organization
• Promote and maintain a positive public image of Community Options and our mission
• Develop, implement, supervise and coordinate all office procedures, programs and services
• Recommend sound personnel practices in employee recruitment, evaluations, compensation, employee benefits, and terminations
• Partner with Human Resources to address personnel and performance issues
• May conduct programmatic investigations
• Institute and maintain appropriate management, financial and personnel controls, and provides the national office with the necessary documentation and paperwork
• Prepare required statistical, financial and service reports as needed
• Interface with local, state and governmental agencies
• Participate in developing long and short-term department goals, objectives, and systems
• Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
• Additional tasks and responsibilities may be assigned

Minimum Requirements

• Bachelor’s Degree with five years of related experience in administrative and supervisory roles; Master’s Degree Preferred
• Valid driver’s license with a satisfactory driving record
• Complete all state and agency required training per state guidelines
• Understanding and commitment to community-based support for persons with disabilities
• Understanding of funding sources and entitlement programs for people with disabilities
• Ability to partner across internal/external stakeholders, government officials, and industry associations
• Confident with public speaking at events, conferences, and on social media platforms
• Team oriented with demonstrated leadership experience
• Ability to effectively present facts and recommendations verbally and in written form
• Experience with problem solving against multiple priorities
• Ability to exercise good judgment and remain calm in crisis situations
• Proficient with Microsoft Office
• Excellent interpersonal and communication skills
• Excellent time management skills

Working Conditions

• Frequent local travel is required utilizing your own vehicle or company provided vehicles
• May be required to be on-call in cooperation with other management staff
• Frequent lifting, stretching, and other physical exertion may be required
• May be required to lift or move 25 pounds
• May be exposed to various medical conditions and communicable diseases

Competitive Benefits

• Competitive Salary
• Comprehensive Benefits Package (Medical, Dental, Vision) Day 1
• Duke University Management Certificate Opportunity
• Leadership Academy Training Opportunity
• Paid Holidays—Including a Birthday Holiday
• Generous Paid Time Off (PTO)
• Employee Incentive & Discount Programs
• 403b Retirement Plan with Employer Match
• Exceptional Career Growth Opportunities
• Potential Bonus Opportunities

Community Options is an Equal Opportunity Employer M/F/D/V