Member Services Manager jobs in Florida
Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Member Services Manager jobs
Customer Account Manager
- Member Benefits
-
Jacksonville, FL
FULL_TIME
-
Job Summary:
This position is responsible for providing support to sales team and responding to a high-volume of service inquiries.
Duties/Responsibilities:- Assisting employer group and individual client inquiries, requests, and questions.
- Processing new enrollments, changes, and terminations.
- Processing of claims, waiver of premiums and retiree transfers.
- Processing monthly invoices.
- Collecting and applying payments.
- Speak with clients on billing and policy questions.
- Making premium adjustments according to the invoices.
- Updating billing and enrollment system with enrollee changes and terminations.
- Set-up clients and maintain them in the online systems.
Required Skills/Abilities:- Highly relational and intuitive to client satisfaction level.
- Clear and concise verbal and written communication skills.
- Natural problem solving and troubleshooting skills.
- Proactive and responsive.
- Ability to manage client expectations.
- Confident and demonstrates a strong attention to detail and accuracy.
Required Education and Experience:- Minimum of two years related experience or an equivalent combination of education, training, and experience.
- Proficient computer skills and working knowledge of Microsoft Outlook, Word, Excel, and CRM.
- Able to quickly learn new software programs.
What Member Benefits Offers You:- Competitive base pay including bonuses.
- Free life insurance policy, long and short-term disability coverage.
- Annual bonus variable, profit sharing and 401(k) plan.
- Centrally located office off Gate Parkway, outside the St. Johns Town Center.
- Multiple past awards including Best Place to Work in Florida and Fastest Growing Company.
Requirements prior to Employment:- Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
- Must pass a pre-employment drug screening.
Physical Requirements:- While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision. The employee is often required to sit and use their hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies.
- In addition, the employee is occasionally required to stand, walk, and reach with their arms and hands. •
- Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.
Benefits:- 401(k).
- 401(k) matching.
- Dental insurance.
- Disability insurance.
- Health insurance.
- Paid time off.
- Vision insurance.
Experience:- Insurance and account management: 2 years (Required).
Education:- High school or equivalent (Preferred).
Ability to commute/relocate:- Jacksonville, FL 32256: Reliably commute or planning to relocate before starting work (Preferred).
- Monday - Friday in office.
Note: This describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.Member Benefits is an Equal Opportunity Employer. - 20 Days Ago
Insurance Account Manager
- Member Benefits, Inc.
-
Jacksonville, FL
FULL_TIME
- Job SummaryThis position is responsible for providing support to sales team and responding to a high-volume of service inquiries.Duties/ResponsibilitiesAssisting employer group and individual client i...
- 20 Days Ago
Account Manager - Personal Lines
- Affordable Home Insurance, A Guided Solutions Member
-
Destin, FL
FULL_TIME
- Affordable Home Insurance (AHI) is one of the leading independent insurance firms in northwest Florida. We are long-standing members of the community and have deep expertise in the unique risks that a...
- 14 Days Ago
Member Services Manager
- Landing
-
Petersburg, FL
FULL_TIME
- About the Role:We are hiring a Member Services Manager to join us at Landing! In this role, you will join our Field Operations team and be responsible for success in the St Petersburg, FL. Success in ...
- 7 Days Ago
Administrative Insurance Coordinator
- Member Benefits
-
Jacksonville, FL
FULL_TIME
- Job Summary:We are seeking a detail-oriented individual to fill a key administrative role that supports our individual and group insurance departments.Duties/Responsibilities:Responding to client inqu...
- 20 Days Ago
Facility Manager
- MyPlace Asset Manager LLC
-
Windermere, FL
FULL_TIME
- Position Description: Join Our Team and Secure Success: Where Every Locker Holds Opportunity!? MyPlace Self Storage is a leading provider of self-storage solutions committed to delivering secure, conv...
- 16 Days Ago
Member Services Manager jobs at Popular Companies
Membership Manager
- Onelife Fitness
-
Sterling, VA
- Summary Objective: The Membership Manager is responsible for retaining current members and producing consistent monthly ...
- 6/10/2024 12:00:00 AM
Membership Manager
- Chicago Association of REALTORS®
-
Chicago, IL
- Summary: Under the direction of the Vice President of Membership & Professional Standards (VP) and in accordance with th...
- 6/10/2024 12:00:00 AM
Membership Manager
- Onelife Fitness, LLC
-
Sterling, VA
- The Membership Manager is responsible for retaining current members and producing consistent monthly sales of new member...
- 6/10/2024 12:00:00 AM
Member Services Manager
- Landing
-
Myrtle Beach, SC
- About the Role: We are hiring a Member Services Manager to join us at Landing! In this role, you will join our Field Ope...
- 6/9/2024 12:00:00 AM
Member Services Manager
- Crunch Fitness
-
Hattiesburg, MS
- Benefits: Bonus based on performance Competitive salary Employee discounts Health insurance Opportunity for advancement ...
- 6/9/2024 12:00:00 AM
Membership Manager
- Interior Design Society
-
High Point, NC
- Description The Membership Manager oversees membership operations and serves as the primary representative of the IDS Me...
- 6/9/2024 12:00:00 AM
Member Service Manager
- Nusenda
-
Albuquerque, NM
- ** Member Service Manager** **Job Category****:** Nusenda **Requisition Number****:** MEMBE003414 Showing 1 location **J...
- 6/8/2024 12:00:00 AM
Assistant Member Service Manager
- Spectra Credit Union
-
Alexandria, VA
- Job Description Job Description Job Title- Assistant Member Service Manager Company- Spectra Credit Union Location-Alexa...
- 6/7/2024 12:00:00 AM
About Florida
Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. Florida is the 22nd-most extensive (65,755 sq mi or 170,300 km2), the 3rd-most populous (21,312,211 inhabitants), and the 8th-most densely populated (384.3/sq mi or 148.4/km2) of the U.S. states. Jacksonville is the most populous municipality in the state and the largest city by area in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$82,319 to $109,813
Most Popular Cities in Florida for Member Services Manager Jobs
What does a Member Services Manager do?
Member Services Manager in Springfield, IL
TMPA offers all members and their spouses a free will.
January 17, 2020
Member Services Manager in Modesto, CA
If you have a problem with your service or care you are receiving, we strongly encourage you to work with your primary care provider or the department manager. If you are unable to resolve the matter with the department manager, we are available to assist you in resolution.
January 25, 2020
Member Services Manager in Green Bay, WI
Nassau Financial Federal Credit Union is pleased to announce that Stuart Hochman has joined the Credit Union as our new Member Services Manager.
December 19, 2019