Member Services Manager jobs in Maryland

Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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HR Manager
  • NEA Member Benefits
  • Gaithersburg, MD FULL_TIME
  • POSITION FUNCTION AND PURPOSE

    The Human Resources Manager is directly responsible for the overall administration, coordination, and evaluation of the Human Resources Function of the Company. Develops and administers various human resources plans and procedures for all company personnel. Plans, organizes, and controls all activities of the department. Participates in developing department goals, objectives, and systems. Establishes and maintains department records and reports. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed. As a member of the extended executive team, the incumbent plays a key role as the link between management and the organization’s employees to ensure that employees have everything they need to succeed in their roles.

    SPECIFIC DUTIES AND RESPONSIBILITIES

    Recruiting. Oversees and supervises all activities related to the recruiting process for NEA MB, including budget, job postings, communications with hiring managers, employment agency contacts, advertising, candidate screening and evaluation. Develops and manages recruiting strategies that adhere to the provisions of the company's fiscal resources and support the attainment of a diverse work force, in compliance with NEA MB guidelines. Reviews wage offers consistent with salary administration and internal equity, ensures proper administration of research, and develops data for market value.

    Labor/Employee Relations. Serves as primary contact with NEASO. Serves as a member of management team on numerous labor/management committees and bargaining team(s). Proactively counsels management and employees to resolve employee-relations issues; initiates steps to ensure they are resolved or channeled to Executive Management. Anticipates problems and takes early/prompt action to solve them to prevent difficult situations from occurring or least minimize negative effects. Possesses high emotional intelligence to better connect with employees, build strong relationships, and create a positive work environment. Assists in the development and maintenance of policies, procedures, and contract language. Coordinates corporate-sponsored activities, such as recognition programs, holiday celebration, corporate picnics, employee anniversary recognition and retirement recognition.

    Benefits Management. Maintains competitive benefits programs for the Corporation Supervises the administration of all employee benefits programs. Develops and recommends new benefit policies and procedures, and develops cost controls, where possible. Develops and reviews effective communication channels to promote and inform all employees on benefits issues and programs. Develops reports and proposals for review by the President and Chief Financial Officer Reviews, processes, and approves for payment all benefit plan invoices. Prepares reports to Federal and state governments, and regulatory agencies, as required. Provides insurance carriers and others with plan census data, cost analyses, and statistics, as requested. Remains up to date on laws and legislation. Reviews all plan documents and summary plan descriptions.

    Budget and HR Staff Management. Develops and administers department budget. Submits monthly status reports on department activities and budget variances. Formulates goals and objectives for the department. Hires and trains staff. Ensures that duties, responsibilities, and accountability for all staff are defined and understood.

    Compensation. Develops and implements competitive compensation program within budget guidelines of the company. Ensures the program includes objective and defensible elements for job evaluation and a salary program that includes internal fairness and external competitiveness within the industry. Reviews job descriptions for accuracy, completeness, and compliance with corporate policy. Monitors and audits Company Appraisal Program. Recommends to the Executive Management Team salary structures and pay policies. Coordinates any annual wage adjustments. Assists managers in interpreting wage and salary policies and procedures. Prepares wage and salary reports for the Executive Management Team.

    Organizational Development. Develops and implements the corporate staff development training plan. Identifies, recommends, approves, coordinates, and evaluates all training programs. Assists managers in assessing the training needs of employees. Ensures all training activities are documented and reported. Tracks and monitors development needs and efforts. Manages company Tuition Aid Program. Conducts and performs special projects in this area as requested, i.e., corporate newsletter communications, lunch and learn seminars, core competencies identification and retirement financial training.

    Personnel Record Keeping. Supervise the record keeping for all staff retaining all personnel information which is required for business or legal reasons. Ensures all files are updated and maintained fastidiously. Develops and manages the automation of certain corporate reports needed by NEASO, other departments, and outside regulatory agencies.

    Compliance. Ensures the organization is in compliance with labor laws and regulations as well as health and safety laws and regulations and is accountable for developing and updating company wide policies, procedures, and training.

    SCOPE AND IMPACT OF PROGRAM/PRODUCT MANAGED

    Plans, organizes, and manages the activities of NEA MB's Human Resources Department. The Human Resources Department is responsible for recruitment, employment, training and development, employee relations, compensation, benefits, organizational development, and labor relations for the Company. Identifies and formulates human resource policies and objectives for the organization in compliance with Federal, State, and county laws. Conducts analysis of all programs and practices and keeps Executive Management Team informed of new developments. Consults with legal counsel to ensure policies comply with federal and state law. Makes recommendations, as necessary, or as requested. Serves as primary contact with NEASO members and develops effective, proactive association with the Union. Supervises the staff assigned to the office. Plans and assigns the work, screens, interviews, and hires staff, provides training and assistance, and evaluates performance. Conducts analysis of all programs and practices and keeps the Chief Financial Officer and President informed of new developments. Participates in proposed and actual organizational changes to ensure legal compliance, non-discriminatory treatment of employees and effective communication of change process. Make recommendations as necessary or as requested. The work impacts all of NEA MB services.

    KNOWLEDGE REQUIRED:

    • Bachelor's degree, or higher in Human Resources or a related field.
    • Minimum of 10 years of progressively responsible experience with at least three years in a generalist role and five in a supervisor capacity
    • Ability to develop a comprehensive Human Resource Plan, evaluates Company needs, and determines Human Resource programs.
    • Knowledge of budget development and cost analysis
    • Five to seven years of demonstrated experience in labor relations, recruitment, and benefits.
    • Skill in oral and written communications including presentation and facilitation skills.
    • Knowledge of State and county laws, personnel principles, concepts, (identify and regulations, policies, etc.) pertaining to legal relations/employment law.
    • Demonstrated strategic thinker, leader, and decision maker.
    • Strong awareness and level of skills in the use tools and systems available to help the HR function and employees work more effectively and efficiently.

  • 11 Days Ago

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Senior Manager, Marketing (Prostate)
  • 10000138 - Brand Manager
  • Gaithersburg, MD FULL_TIME
  • At AstraZeneca we work together across global boundaries to make an impact and find answers to challenges. We do this with the utmost integrity even in the most difficult situations because we are com...
  • 21 Days Ago

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Sr. Manager Marketing TROP2 ADC HCP
  • 10000138 - Brand Manager
  • Gaithersburg, MD FULL_TIME
  • Are you ready to make a significant impact in the world of Oncology?The Senior Manager will play a critical role in executing our TROP2 ADC marketing plans for different indications, and also work in ...
  • 21 Days Ago

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Associate Director of Quality Engineering
  • 10000093 - Quality Assurance Manager
  • Rockville, MD FULL_TIME
  • Are you ready to foster an attitude of excellence? Join AstraZeneca's Operations team as the Associate Director of Quality Engineering. In this role, you will be responsible for the oversight of the Q...
  • Just Posted

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Assistant Controller
  • Assistant Controller/Accounting Manager
  • Gambrills, MD FULL_TIME
  • ESSENTIAL RESPONSIBILITIES AND DUTIES Summary/Objective: The Assistant Controller/Accounting Manager manages many aspects of the Company’s accounting operations by establishing and maintain financial ...
  • Just Posted

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Associate Director, Quality Systems & Compliance
  • 10000093 - Quality Assurance Manager
  • Gaithersburg, MD FULL_TIME
  • Associate Director, Quality Systems & Compliance - Cell TherapyAbout Cell Therapy:In Operations we turn molecules into medicine, and are unified in our commitment to deliver more medicines to more pat...
  • Just Posted

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Membership Manager
  • Onelife Fitness
  • Sterling, VA
  • Summary Objective: The Membership Manager is responsible for retaining current members and producing consistent monthly ...
  • 6/10/2024 12:00:00 AM

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Membership Manager
  • Chicago Association of REALTORS®
  • Chicago, IL
  • Summary: Under the direction of the Vice President of Membership & Professional Standards (VP) and in accordance with th...
  • 6/10/2024 12:00:00 AM

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Membership Manager
  • Onelife Fitness, LLC
  • Sterling, VA
  • The Membership Manager is responsible for retaining current members and producing consistent monthly sales of new member...
  • 6/10/2024 12:00:00 AM

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Member Services Manager
  • Landing
  • Myrtle Beach, SC
  • About the Role: We are hiring a Member Services Manager to join us at Landing! In this role, you will join our Field Ope...
  • 6/9/2024 12:00:00 AM

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Member Services Manager
  • Crunch Fitness
  • Hattiesburg, MS
  • Benefits: Bonus based on performance Competitive salary Employee discounts Health insurance Opportunity for advancement ...
  • 6/9/2024 12:00:00 AM

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Membership Manager
  • Interior Design Society
  • High Point, NC
  • Description The Membership Manager oversees membership operations and serves as the primary representative of the IDS Me...
  • 6/9/2024 12:00:00 AM

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Member Service Manager
  • Nusenda
  • Albuquerque, NM
  • ** Member Service Manager** **Job Category****:** Nusenda **Requisition Number****:** MEMBE003414 Showing 1 location **J...
  • 6/8/2024 12:00:00 AM

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Assistant Member Service Manager
  • Spectra Credit Union
  • Alexandria, VA
  • Job Description Job Description Job Title- Assistant Member Service Manager Company- Spectra Credit Union Location-Alexa...
  • 6/7/2024 12:00:00 AM

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$89,338 to $119,176

Member Services Manager in Springfield, IL
TMPA offers all members and their spouses a free will.
January 17, 2020
Member Services Manager in Modesto, CA
If you have a problem with your service or care you are receiving, we strongly encourage you to work with your primary care provider or the department manager.  If you are unable to resolve the matter with the department manager, we are available to assist you in resolution.
January 25, 2020
Member Services Manager in Green Bay, WI
Nassau Financial Federal Credit Union is pleased to announce that Stuart Hochman has joined the Credit Union as our new Member Services Manager.
December 19, 2019