Member Services Representative jobs in Colorado
Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative jobs
Member Services Representative
- Clean Energy Credit Union
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Centennial, CO
FULL_TIME
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Clean Energy Credit Union is passionate about promoting clean energy to protect our environment and improve our economy. Our focus is on providing clean energy loans that reduce the cost of living for members while also decreasing their environmental footprint. We envision a world where everyone can participate in the clean energy movement.
Primary Purpose of Position:
The Member Services Representative is responsible for providing excellent member services, including processing of transactions, resolving escalations, and answering questions for members and associates. Responsible for support of our members through our back-office operations as well as working directly with members via phone, email, and chat. Maintain a high level of knowledge about our products and service to ensure our members receive excellent service.
Job Description Essential duties and responsibilities include but are not limited to: - Provide prompt, professional, accurate service and support to all members and associates in accordance with Clean Energy’s standards.
- Receive and service inbound calls, emails, and chats.
- Within established levels of authority, provide overrides, process transactions, resolve problems and answer questions regarding account issues and Credit Union products and services.
- Receive, inspect, and verify negotiable instruments for deposit, accept loan payments and perform a variety of other financial transactions as directed and in accordance with established policies and procedures.
- Maintain member account information and perform all types of account maintenance including but not limited to fraud claims, business account maintenance, and decedent account maintenance.
- Cultivate and maintain appropriate relationships with members and co-workers.
- A key component of this position is to ensure operational procedures are followed and that the Credit Union is following proper policies and procedures for transactions and audits.
- Ensure up-to-date knowledge of products and services by attending required training, retaining notifications of changes, and familiarity with all account disclosures.
Preferred Job Competencies - Excellent member service skills
- Ability to communicate over the phone, online or in person with public. Advance skills in Microsoft Office products and Adobe Acrobat.
- Understands and complies with all annual mandated training that pertains to the position including but not limited to Bank Secrecy Act/Anti-Money Laundering/OFAC/Cybersecurity/Diversity & Anti-Harassment/Fair Lending
- Attention to Detail – Ensuring that information collected, provided, and/or evaluated is consistent with all related information available; holding to regulatory standards, recognizing that they exist to protect and honor members’ financial well-being.
- Detailed knowledge of the credit union’s products, services, policies, and procedures.
- Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
- Data Analysis – Gathering, manipulating, processing, and evaluating numeric data to guide credit union decisions.
- Earning Trust - Gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenge.
- Service Excellence - Taking actions and developing relationships necessary to meet and exceed member needs (includes relationships with members, coworkers, and external partners); holding self and others accountable for providing a positive member experience; using appropriate interpersonal skills to resolve difficult member situations and regain their confidence.
- Communication - Possessing and utilizing compelling written and verbal communication skills. Listening and adapting to received instructions, concerns, and spoken/written needs.
Education and Work Experience - High School Diploma or Equivalent.
- 1 years of experience at a bank or credit union, in a similar position preferred.
Working Environment/Physical Activities This job operates in a professional office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This position may be eligible for hybrid work. - Sedentary computer work.
- Position is subject to irregular hours.
- May require occasional travel to attend off-site meetings and or conferences.
- Must be able to lift 35 lbs.
- Ability to speak, read, write, and understand English fluently.
- 8 Days Ago
Overnight Member Services Representative
- Crunch Fitness
-
Fort Collins, CO
FULL_TIME
- General Job Description:The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all prelimi...
- 11 Days Ago
Member Services Representative
- Fitness Ventures, LLC (Crunch Fitness)
-
Fort Collins, CO
PART_TIME
- The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions and...
- 15 Days Ago
Member Services Representative
- Fitness Ventures, LLC (Crunch Fitness)
-
Boulder, CO
PART_TIME
- The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions and...
- 17 Days Ago
Overnight Member Services Representative
- Fitness Ventures, LLC (Crunch Fitness)
-
Boulder, CO
PART_TIME
- The Overnight Member Services Representative (OMSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The OMSR handles all preliminary guest q...
- 17 Days Ago
Member Services Representative
- Planet Fitness - Colorado Springs
-
CO, CO
FULL_TIME
- Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective mem...
- 20 Days Ago
Member Services Representative jobs at Popular Companies
Member Services Representative
- Capitol Dental Care
-
Salem, OR
- Member Service Representatives wear countless hats. As the gatekeeper of the dental offices, their hospitable and engagi...
- 6/11/2024 12:00:00 AM
Member Services Representative
- Anytime Fitness
-
Loudon, TN
- The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
- 6/11/2024 12:00:00 AM
Member Service Representative
- Xponential Fitness
-
Bellaire, TX
- Row House is a boutique fitness concept that strives to give people of all different fitness levels an efficient, high-c...
- 6/11/2024 12:00:00 AM
Member Services Representative
- Planet Fitness
-
Wichita Falls, TX
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
- 6/11/2024 12:00:00 AM
Member Services Representative
- Crunch Fitness
-
Madison, WI
- Description The Member Services Representative (MSR) is the first and last interaction our members have at our facilitie...
- 6/11/2024 12:00:00 AM
Member Service Representative
- Greater Nevada Credit Union
-
Minden, NV
- Overview: At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and ea...
- 6/11/2024 12:00:00 AM
Member Service Representative
- Trupartner Credit Union
-
Cincinnati, OH
- * Cincinnati, OH, USA * 17.00 * Full Time *PTO, VTO (volunteer time off), student loan assistance, loan discounts, 9 pai...
- 6/10/2024 12:00:00 AM
Member Services Representative
- Anytime Fitness
-
Ellettsville, IN
- The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
- 6/9/2024 12:00:00 AM
About Colorado
Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census.
The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative jobs
$36,577 to $44,391