Member Services Representative, Sr. jobs in District of Columbia

THIS POSTING IS FOR WORK IN A BRANCH

The Department of Commerce Federal Credit Union is seeking a Member Services Representative. The ideal candidate will have a high school diploma or GED with six months to one year of cash handling or teller experience.

Responsibilities:

• Assist members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve.
• Receive and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and travelers’ checks; transfers funds from member accounts as directed.
• Post transactions to member accounts and maintain member records
• Identifies cross-sell opportunities and cross-sells services to members.
• Balances cash drawer and daily transactions
• Performs other related duties as assigned.

QUALIFICATIONS:

• Six months to one year of cash handling or teller experience
• Outstanding communication skills both verbal & written
• Strong sales skills
• Work effectively under pressure and maintain a positive attitude
• Customer focused

About Us

The Department of Commerce Federal Credit Union is a community based financial institution located in Washington, DC. The credit union prides itself on its member services that harkens to the day when every member was known by their first name. Its field of membership includes most Department of Commerce employees and anyone who lives, works, worships or goes to school in Washington, DC. Established in 1933 the credit union has grown to over $400 million in assets with over 21,000 members. The credit union is very strong financially with consistent bottom line performance exceeding peer averages. The credit union offers a competitive salary and benefits package.

The Department of Commerce Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the Department of Commerce Federal Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: From $22.00 per hour

COVID-19 considerations:
The DOCFCU is a tenant in a federal building and a vaccine mandate may be instituted to work at this organization.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Cash handling: 1 year (Required)
• Banking: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Relocate:

• Washington, DC 20230: Relocate before starting work (Required)

Work Location: In person