Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Description
****Average salary rate is $74,000.00 (including wage, incentives, bonuses, overtime, shift differential, etc.)****
****Sign on bonus of $5,000.00****
Clinical Supervisor
Pathway Family Services, LLC. provides resources for youth and families through their Independent Living Program, TRAIL (Teens Reaching Adult Independent Living), Psychiatric Residential Treatment Facility, Qualified Residential Treatment Program (QRTP), outpatient services and specialized foster care services.
Qualifications:
Master’s degree in social work, psychology, or marriage and family therapy. Requires child assessment and treatment experience, including children or adolescents with SED, preferably in mental health or child welfare setting. Supervisory experience strongly preferred.
Advanced clinical licensure in field of study (LSCSW, LPC, LCPC, or LCMFT).
Must be at least 21 years of age based on state requirement of being at least 3 years older than the oldest resident. Valid driver’s license and meet agency underwriting standards.
Benefits:
The Family Initiative, Inc. is the parent company providing services in Kansas, Nebraska, Oklahoma, and Texas. We provide service to these areas through our affiliates: TFI Family Connections in Oklahoma and Texas Family Initiative in Texas. Pathway Family Services is an affiliate in Kansas offering additional services to youth and families. Mainstream Nonprofit Solutions is an affiliate supporting the TFI Family of Companies and other Nonprofits.
As a Clinical Supervisor, you will provide direct clinical supervision to Aftercare and Treatment Foster Care employees in need of receiving clinical supervision and provide clinical and administrative supervision of clinical staff.
If you want to make a difference in a child’s life, join our team today!
TFI is an Equal Opportunity Employer.
To apply, please visit www.tfifamily.org/employment