Member Services Supervisor jobs in Kentucky
Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Member Services Supervisor jobs
Supervisor
- MPW Industrial Services
-
Crestwood, KY
FULL_TIME
-
Field Leadership
Crestwood, KY
ID: 13073-282
Full-Time/Regular
This position is responsible for safely and efficiently executing jobs at specific industrial, chemical or environmental job sites. This role may also be responsible for the full life cycle of jobs including planning, organizing and coordinating equipment and personnel.
Essential Functions- Understand, commit and drive MPW’s safety program to ensure employee understanding, safety and compliance. Including but not limited to:
- Safety Observation completion and compliance
- Conduct Safety Meeting and complete JSA before beginning a job
- Effectively communicates to create and enhance long lasting positive customer relations by conveying information between the customer, workforce and MPW Management team.
- Communicate daily with customer, Operations and Logistics.
- Complete and review work orders with the customer, and forward to administrative team daily.
- Exhibit Technical Expertise in Industrial Cleaning and be able to serve in any operational role as needed.
- Support Personnel Development:
- Evaluate consistently changing workforce.
- Continuously train workforce to improve safety and performance.
- Coach in a positive and effective manner. Exhibit emotional intelligence when leading others.
- Evaluates employee performance and initiate and document disciplinary action when appropriate and within the scope of responsibilities.
- Commitment to MPW business model and employees.
- Ability to adapt to rapid response business model, ever-evolving business needs, and incredibly demanding customer requests in a service industry that operates 24/7, 365.
- Performs other duties as directed.
- This position is called upon to plan and orchestrate work flow at customer’s sites often times working under time pressures, hence must be good at scheduling and balancing work loads.
- In order to achieve positive results, the individual may be required to perform a variety of duties and shoulder a multiple of responsibilities.
- Have ability to improvise to get jobs completed while maintaining safety, cost effectiveness, and high quality.
- This position may be called in at various hours and days of the week 24/7, due to the emergency response nature of the business.
- Several long and non-traditional hours are required as a regular part of this position.
- Has the authority to make unsupervised decisions consistent with the scope of responsibilities.
- Customer Service: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
- Professionalism: Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.
- Continuous Improvement: Refining and developing new tools and processes through creativity and innovation.
- Drive to Win: Passionate and candid; challenges are eagerly accepted, and motivated to grow.
- Spirit of Family: Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals.
PHYSICAL REQUIREMENTS:- Ability to move up to 50 Lbs., with or without accommodation.
- Ability to maintain a consistent workload that involves physical manual labor.
- Ability to maintain alertness and fitness for duty.
- Ability to position oneself for work conducted in and around confined spaces. Work at heights.
- Ability to wear respirators in environments that may expose you to chemicals, fumes, etc.
- Ability to maintain workloads that may include travel to a variety of states for days or weeks, and daily timeframes that could exceed the typical 8-hour shift.
- Associates Degree in Industrial Systems Technology is a plus.
- High School specialization in a specific trade or vocational program is ideal.
- High School Education or equivalent is acceptable.
- Valid drivers license.
- CDL License a plus.
- Specific systems exposure in an industrial environment acceptable.
- Specific exposure in maintenance systems including Power Generation Processors, Steel Mills, Pulp and Paper Mills and a variety of manufacturing facilities is a plus.
- Understanding of mechanical concepts and applications.
- Effective oral and written communications.
- Effective listening skills.
- Ability to interact with others.
- 7 Days Ago
Supervisor
- Kendall Vegetation Services
-
Mayfield, KY
FULL_TIME
- Summary/Objective The Supervisor is responsible for accomplishing project objective by overseeing and improving the performance and productivity of the crews. The employee plans, audits, and evaluates...
- 12 Days Ago
Member Services Associate (Member Services)
(Member Services)
- YMCA of Greater Louisville
-
Louisville, KY
FULL_TIME
- Overview Are you a people person who loves a great mission and looking for a fulfilling job where you can build yourleadership, communication, problem-solving and teamwork skills? Join our team today ...
- 1 Month Ago
Housekeeping Supervisor or Environmental Services Supervisor
- Trilogy Healthcare Holdings, Inc
-
Mount Washington, KY
FULL_TIME
- JOIN TEAM TRILOGY$1,000 Retention Bonus Offered!!! Are you an experienced Housekeeping Supervisor with a passion for serving others? We offer an exciting opportunity to use your skills in a purpose-fo...
- 14 Days Ago
Family Services Office Supervisor
- Commonwealth of Kentucky
-
Hopkinsville, KY
FULL_TIME
- Advertisement Closes6/9/2024 (8:00 PM EDT)24-03166Family Services Office SupervisorPay Grade 17Salary$64,329.84 - $75,051.60 AnnuallyEmployment TypeEXECUTIVE BRANCH | FULL TIME | INELIGIBLE FOR OVERTI...
- Just Posted
Clinical Services Supervisor (KY)
- BrightView Health
-
Hazard, KY
FULL_TIME
- Why You’ll Love This Clinical Services Supervisor Job -$2,000 Sign-on Bonus Do you want to join a work environment where you will help shape the future of an organization? Do you value diverse perspec...
- Just Posted
Member Services Supervisor jobs at Popular Companies
Customer Service Representative
- Collabera
-
Pennington, NJ
- Job Description Job Description We Are Hiring! Client: Healthcare Title: Customer Service Representative Location: Penni...
- 5/31/2024 12:00:00 AM
MEMBER SERVICES COORDINATOR-DIVERSIFIED SERVICES
- TriHealth
-
Cincinnati, OH
- Job Description Job Overview: This position is responsible for managing the front desk operations, facility concierge wi...
- 5/31/2024 12:00:00 AM
Member Service Representative
- Ymcade
-
Wilmington, NC
- ** Member Service Representative** **Job Category****:** MEMBER SERVICES **Supervisor****:** Malinda Leonard **Requisiti...
- 5/31/2024 12:00:00 AM
Child Watch/Game Room Attendant
- Kroccenterhawaii
-
Ewa Beach, HI
- Showing 1 location **Job Details** **Description** ****POSITION TITLE:** Child Watch / Game Room Attendant** ****DEPARTM...
- 5/31/2024 12:00:00 AM
Health & Welfare Member Services Supervisor
- UFCW EMPLOYERS BENEFITS PLANS OF NORTHERN CA
-
Concord, CA
- Job Description Job Description OVERVIEW: Established in 1957, UFCW and Employers Trust, LLC, also known as the Trust Fu...
- 5/30/2024 12:00:00 AM
AA*Kids Club Associate Wellness Center PRN
- AdventHealth
-
Wesley Chapel, FL
- **All the benefits and perks you need for you and your family:** Career Development Whole Person Wellbeing Resources Men...
- 5/30/2024 12:00:00 AM
Manager On Duty (MOD)
- YMCA of Cass and Clay Counties
-
Fargo, ND
- The YMCA is the nation's leading nonprofit organization and is committed to strengthening communities through Youth Deve...
- 5/29/2024 12:00:00 AM
Member Services Team Lead
- Alivi
-
Miami, FL
- SUMMARY The Member Services Lead initiates, coordinates, and executes specialized operational support functions within t...
- 5/29/2024 12:00:00 AM
About Kentucky
Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United States. Although styled as the "State of Kentucky" in the law creating it, (because in Kentucky's first constitution, the name state was used) Kentucky is one of four U.S. states constituted as a commonwealth (the others being Virginia, Pennsylvania, and Massachusetts). Originally a part of Virginia, in 1792 Kentucky became the 15th state to join the Union. Kentucky is the 37th most extensive and the 26th most populous of the 50 United States.
Ke...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$57,639 to $72,334