Member Services Supervisor jobs in Maryland

General Summary

Position coordinates the work of employees engaged in cleaning and maintaining the medical center to ensure the facility is clean and sanitized. Directly supervises non-exempt staff.

Essential Duties

• Assigns tasks to housekeeping employees and monitors progress.
• Spot checks employees’ work to ensure compliance with housekeeping standards; performs daily performance inspections of assigned areas.
• Identifies new supplies and materials required for housekeeping duties and coordinates the requisitions with the Director of HES.
• Resolves issues or complaints among or in regards to housekeeping staff members.
• Monitors employee workloads and notifies management of anticipated increase in workloads.
• Provides training for housekeeping employees.
• Issues supplies and equipment.
• Ensures staff members utilize personal protective equipment (PPE) as appropriate and perform in compliance with established safety procedures.

Other Responsibilities

• Ensures staff members are attired in appropriate uniform and badge in compliance with Company policies.
• May also perform some maintenance at facility.
• Experience with floor care.
• Performs other duties as assigned.

Knowledge, Experience and Skill Requirements

• Minimum of two (2) years of experience in all phases of housekeeping and floor care
• Certified Executive Housekeeper (CEH) certification through International Executive Housekeeping Association preferred or have successfully passed AHE’s Certified Healthcare Environmental Services Professional (CHESP) exam. Or willing to become certified within six months of employment.
• Prior supervisory experience preferred
• Ability to understand contract terms
• Knowledge of hospital aseptic cleaning and requirements
• Must be able to read, write and speak English
• Effective verbal and listening communications skills
• May require some experience in basic maintenance

Work Environment

• Works in office areas as well as throughout the facility.
• Physical demands include intermittent sitting, standing, walking, bending and lifting. Stooping, kneeling, climbing, pushing, pulling, reaching, and other use of hands; occasional lifting up to 50 lbs. and moving of furniture required.
• Operation of motorized equipment, such as floor stripping, buffing and deep cleaning machines.
• Occasional exposure to chemicals such as cleaning solutions; minimal exposure to blood and other bodily fluids.

This job description is subject to change by the employer as the needs of the employer and requirements of the job change.

We maintain a drug-free workplace and perform pre-employment substance abuse testing. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.