Membership Associate - Museum jobs in Oregon
Membership Associate - Museum coordinates museum membership activities. Manages the members services program, distributes newsletters and other publications, sends renewal notices to expiring members, and maintains membership databases. Being a Membership Associate - Museum promotes membership renewals and marketing efforts. Provides reports to top management on membership statistics and trends. Additionally, Membership Associate - Museum may require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Associate - Museum works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Associate - Museum typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Membership Associate - Museum jobs
Visitor Services Associate (Full-Time)
- Portland Art Museum
-
Portland, OR
FULL_TIME
-
Job Description
The Portland Art Museum (referred to as Museum) invites applications for the position of Visitor Services Associate. The Visitor Services Associate (VSA) serves as the initial point of contact with all visitors to the Museum. The VSA performs all admissions procedures, sells tickets, promotes membership and provides visitors with information to enhance their visit. The VSA role is also responsible for responding to general information inquiries.
The VSA role upholds the Museum’s values of creativity, connection, learning, accessibility and accountability. Demonstrating an open, informed and helpful nature the VSA provides each guest with a positive and informative experience.
Essential Duties & Responsibilities- Provide exceptional service to visitors and uphold an environment that is welcoming, friendly and approachable
- Proactively interact with guests by providing information regarding programs, events, exhibitions, films, membership, ticket availability and campus layout
- Sell tickets, memberships and gift cards
- Scan tickets and facilitate the admission process for museum exhibitions, programs, and special events
- Collect contact information from visitors that is required for marketing and reporting purposes
- Perform cash drawer reconciliation at beginning and end of each shift
- Provide visitors with accessibility equipment and instruction in its usage when needed
- Answer museum phone calls and emails to provide assistance with ticketing inquiries and general information
- Welcome and orient groups
- Provide coat and bag check
- Collect visitor feedback, comment cards and conversations.
- Actively approach Museum visitors to ask for participation in onsite surveys
- Stocking brochures and maps
- Uphold all museum rules and the tenets of the Visitor Agreement
- Maintain an orderly shared workspace
- Attend all required Visitor Services meetings and training opportunities to stay informed on current best practices, policies and procedures
- DEAI training
- Deescalation training
- Altru CRM/Database and ticket sales training
- Lightspeed training
- Performs other related duties as assigned
- None
- Support and demonstrate commitment to the Museum’s mission, vision and core values of creativity, connection, equity, learning, accessibility and accountability
- Contribute to and support the Museum's strategic plan, annual priorities, and institutional initiatives such as diversity, equity, inclusion and access
- Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation and openness to many perspectives
- Participate in a culture of ongoing learning, collaboration, innovation, creativity and community engagement
- Promote equity and inclusion goals and have a “people first” mindset
If you have any questions along the way including wanting to talk about a nontraditional career background, please reach out to HR.- Enthusiasm for helping people and for the Museum’s mission and vision
- Must possess excellent interpersonal and verbal communication skills
- Comfortable with presenting information and making announcements to large and small groups of people in a public setting
- Be respectful of diverse identities
- Comfortable with and desire to engage with all visitors
- Identify and positively resolve visitor issues in the moment; strong decision making and judgment skills necessary
- Knowledge of unconscious bias and awareness of microaggressions and de escalation techniques
- Actively participate in promoting the Museum’s equity and inclusion and access goals
- Must use discretion with confidential information
- High school diploma or GED and or 1 year previous experience in a high traffic customer service setting; hospitality, retail, attractions or cultural organizations, or equivalent combination of education and experience
- General familiarity with Microsoft Office Suite and Google platforms
- Experience with point of sale systems and cash handling
- Schedule/Hours: Currently it is a 4 day work week. The Museum operates on Thursdays and Fridays, from 9am to 8pm, and on Saturdays and Sundays, from 9am to 6pm. Additional hours might be necessary for special events.
- Overtime as needed
- This position requires working weekends, occasional holidays, evenings and special events as necessary
- Works with technology to facilitate the admission process and provide customer service, including computers, ipads, scanners, two-way radios and headsets
- Works directly with the public
Admission Desks- Remaining stationary for prolonged periods of time; optional use of a stand up desk
- Occasional lift/carry/push/pull up to 20 lbs (items such as bags, coats, boxes of brochures, gallery stools, stanchions, wheelchairs and signage)
- Frequent typing and repetitive motion on keyboard
- Frequent communicating with visitors
- Frequent reaching for handouts, brochures and checked items
- Frequent repetitive motion when typing
- Frequent grasping and handling of objects such as pens, computer mouse, papers and money, bags and coats
- Frequent conversing to receive detailed information from visitors and staff
- Frequent visual checks to determine the accuracy, neatness and thoroughness of paperwork
- Provide accessibility equipment when needed
- Remaining stationary for prolonged periods of time
- Optional use of stand up desk
- Frequent typing on keyboard
- Frequent communicating with callers
- Frequent grasping and handling of objects such as pens, computer mouse, papers
- Frequent repetitive motion of hands/wrists when typing
- Continual listening to callers on a phone receiver or headset
- This is not a complete representation of all physical requirements
- This role is non-exempt and full-time status
- Budgeted compensation is within pay grade B ($15.45 min - $17.37 mid - $19.29 max), depending on experience
- Shift differentials, for hourly/non-exempt staff, for hours worked onsite within:
- Evening hours (6:00 pm-12:00 am) will be paid an additional $1.00 per hour
- Night hours (12:01 am-6:00 am) will be paid an additional $2.00 per hour
- Healthcare package: medical, dental, vision, disability, life insurance, 401K match, and flexible spending accounts
- Paid time off: 6 paid holidays, 2 floating holidays, vacation, sick, and bereavement leave
- Monthly Museum contribution for public transit, parking, or bike to work plan
- Museum admission & lectures, programs, and gift shop discounts
- R.E.A.P (Reciprocal Employee Attraction Pass), providing free general admission to local destinations
In order to be considered eligible, submissions require a resume, four references, and all application questions answered. Incomplete applications will not be considered.
Application materials will be screened and interview candidates will be selected and notified by email. All applicants will be notified once the position is filled.
Closing date: We will begin reviewing applications immediately, so please apply as soon as possible. The closing date is subject to change at any time.
Company Description
Equal Opportunity & Accessibility
The Museum is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our Museum employee experiences. We strive to foster a mindful and respectful environment in which everyone can be their authentic selves at work and experience a culture free of harassment, racism, and discrimination.
The Museum is an equal opportunity employer, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. This commitment ensures that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact Human Resources at hr@pam.org or 503.276.4358.
About The Portland Art Museum
The seventh oldest museum in the United States, the Portland Art Museum is internationally recognized for its permanent collection and ambitious special exhibitions drawn from the Museum’s holdings and the world’s finest public and private collections. The Museum’s collection of more than 50,000 objects, displayed in 112,000 square feet of galleries, reflects the history of art from ancient times to today. The collection is distinguished for its holdings of arts of the native peoples of North America, English silver, and the graphic arts. An active collecting institution dedicated to preserving great art for the enrichment of future generations, the Museum devotes 90 percent of its galleries to its permanent collection.
The Museum’s campus of landmark buildings, a cornerstone of Portland’s cultural district, includes the Jubitz Center for Modern and Contemporary Art, the Gilkey Center for Graphic Arts, the Schnitzer Center for Northwest Art, PAM CUT, and the Confederated Tribes of Grand Ronde Center for Native American Art. With a membership of more than 22,000 households and serving more than 350,000 visitors annually, the Museum is a premier venue for education in the visual arts. For information on exhibitions and programs, call 503-226-2811 or visit portlandartmuseum.org - 1 Day Ago
Gift Shop Sales Associate (On-Call)
- Portland Art Museum
-
Portland, OR
OTHER
- Job DescriptionThe Portland Art Museum (referred to as Museum) invites applications for the position of Gift Shop Sales Associate. The Gift Shop Sales Associate assists shop customers with merchandise...
- 23 Days Ago
Associate Programmer of Screening & Experiences (Full-Time)
- Portland Art Museum
-
Portland, OR
FULL_TIME
- Job Description PAM CUT // Center for an Untold Tomorrow invites applications for the position of Associate Programmer or Screening & Experiences. The Associate Programmer coordinates and supports ”pl...
- 20 Days Ago
Gift Shop Sales Associate (Part-Time)
- Portland Art Museum
-
Portland, OR
PART_TIME
- Job DescriptionThe Portland Art Museum (referred to as Museum) invites applications for the position of Gift Shop Sales Associate. The Gift Shop Sales Associate assists shop customers with merchandise...
- 2 Months Ago
Lighthouse Museum Manager
- Douglas County
-
UNKNOWN, OR
TEMPORARY
- THE POSITION Douglas County Museum - Umpqua Lighthouse Temporary/on-call position - No guarantee of hours. Job Summary: This position oversees the daily operations of the Umpqua River Lighthouse & Coa...
- 12 Days Ago
Museum Technician (General)
- US National Park Service
-
National Park, OR
FULL_TIME
- Duties This is a term position (more than 1 year) with an initial appointment expecting to last at least 13 months but may be extended up to a total of four years, or more based on any changes to regu...
- 2 Months Ago
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About Oregon
Oregon (/ˈɒrɪɡən/ (listen) ORR-ih-gən) is a state in the Pacific Northwest region on the West Coast of the United States. The Columbia River delineates much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The parallel 42° north delineates the southern boundary with California and Nevada. Oregon is one of only four states of the continental United States to have a coastline on the Pacific Ocean.
Oregon was inhabited by many indigenous tribes before Western traders, explorers, and settlers arrived. An autonomous government ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Membership Associate - Museum jobs
$43,550 to $63,339
Most Popular Cities in Oregon for Membership Associate - Museum Jobs
What does a Membership Associate - Museum do?
Membership Associate - Museum in Altus, OK
At the Palmer, Krieg’s main objective will be to grow and expand the museum's membership program, which is known as the Friends of the Palmer Museum of Art.
February 22, 2020
Membership Associate - Museum in Beaumont, TX
The Membership Associate must have excellent communication skills, strong fundraising and/or sales skills, problem-solving aptitude, a donor-centric approach, ability to work in an evolving and fast-paced environment, and regular weekend availability.
December 09, 2019
Membership Associate - Museum in Washington, DC
— This month, after a national search, the Palmer Museum of Art welcomed Amber Krieg into the new role of associate director of museum membership and donor relations.
December 15, 2019