Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
The YMCA of the Iowa Mississippi Valley has an excellent advancement opportunity for an up and coming Fitness professional! We are currently seeking a results driven leader with demonstrated impact to lead Membership and Personal Training for our North Scott YMCA branch location.
Perks of working at the Y!
The Y provides a total compensation package that includes a competitive salary, benefits and other perks as outlined below.
SALARY: $45,000 - $50,000 annually
BENEFITS: As a full-time, salary/exempt employee, our competitive benefit package includes:
Y PERKS:
Since 1858, the YMCA of the Iowa Mississippi Valley has been an integral part of the Quad Cities area. With 6 branches, numerous child care locations and Camp Abe Lincoln, we continue to grow and strengthen the community to bring about positive change. The Quad Cities area, on the Mississippi River, is home to a more than 27,000 businesses including John Deere World Headquarters, Arconic, Kraft, Exelon and a major military installation - the Rock Island Arsenal. We have low cost of living, great school systems and several higher education institutions. Here you can experience a variety of extra-curricular activities similar to those found in big cities but with a small town feel such as arts, baseball, big name concerts and events, and much more!
The qualified candidate will possess at a minimum:
Demonstrated ability to create a member-focused culture and model relationship-building skills in all interactions.
Ability to build solid relationships with diverse groups of people from all social and economic segments of the community to grow and retain membership.
Strong ability to effectively communicate with program participants, members and community partners.
Ability to foster a climate of innovation and resolve problems to ensure member satisfaction.
Prior experience with staff supervision and development.
The Program Director-Membership/Personal Training directs all aspects of membership and fitness for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. The Program Director will also develop, administer and supervise personal training and/wellness programming for the branch. The Program Director is required to spend 50% of their workweek on the floor performing Personal Training and 50% at the Membership front desk. The Program Director will position the YMCA of the Iowa Mississippi Valley as a leader in fitness in the community.
SUPERVISORY RESPONSIBILITY: Responsible for supervision of all membership and personal training staff.
ESSENTIAL FUNCTIONS:
EDUCATION AND EXPERIENCE REQUIREMENTS:
CERTIFICATIONS AND OTHER QUALIFICATIONS:
PHYSICAL DEMANDS: This position is expected to be able to successfully perform all physical activities necessary to perform essential and related functions of the position including climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions. This position is expected to be able to demonstrate all training aspects of a workout which can be described as medium to strenuous work and will vary by client. Must be able to frequently lift a minimum of 45 pounds efficiently and safely. While performing the duties of the job, the employee is regularly required to talk and/or hear. The employee will regularly be required to see at close and distant vision, have good peripheral vision, depth perception and the ability to adjust focus.
WORK ENVIRONMENT: While performing the duties of the job, the employee will primarily work indoors and regularly be exposed to moderate temperatures and perform work near moving mechanical parts (associated with physical fitness equipment). The noise level can vary from quiet to moderate depending upon the usage and activity in the rooms in which they are working. This position works in a variety of environments which can include but are not limited to, office settings, gymnasiums, and outdoors. This position works a varied work week as determined by the needs required to manage operations and events of which can include working evening, weekend, and additional hours to accommodate activities representing the organization and branch operation.