Membership Manager manages an association or member organization's service operations to expand membership, deliver member satisfaction, and achieve strategic goals. Implements programs and initiatives to engage current members and recruit new ones. Being a Membership Manager follows service operational standards and policies to deliver efficient services to members. Utilizes web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Manager maintains a database or system using data collection processes, tools, and analysis to measure and report on member satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a director. The Membership Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Membership Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Find and acquire new members
Greet and tour prospective members around the facility
Attend community events to promote awareness and build community relationships
Call, email, and text prospective members through their lifecycle
Integrate new members into a healthy lifestyle at Cross Gates Family Fitness
Invite members to attend various company events
Enroll members in consultations with certified trainers
Motivate members along their journey to building healthy habits
Identify the desired results of members and help them achieve those
Assist existing members with ongoing questions, concerns and opportunities to try new activities
Help members with various account changes
Update any info required for their membership.
Touring guests around the facilities
Connect and develop relationships with new and prospective members
Receive and make calls to prospective members
Create and implement marketing campaigns
Deliver amazing customer service to new and current members
Operate as a Manager on Duty
A 4 year degree is desired, but not required
Flexible schedule
Computer and digital marketing skills
Physically able to move around all day, this is not solely a desk job
A team oriented mindset
Self-motivation and drive
Vacation Time (90 day waiting period) (3) Personal Days after year of employment
Free Family Club Membership
15% discount on club products and services
Medical, dental, and vision insurance
HSA Match
401(k) retirement plan
Professional development opportunities
Positive and supportive work environment