Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)
FLS Transportation is actively seeking a Customer Service Representative in their Scarborough, ON branch.
This candidate MUST SPEAK BOTH SPANISH AND ENGLISH to be considered.
Job duties include but not limited to:
• Supporting all service requirements of assigned FLS Customers to exceed expectations
• Identifying the service requirements and information required for each Customer shipment
• Entering all relevant shipment data and information into FLS’s TMS
• Verifying rates, fuel surcharges, and any applicable accessorial charges charged to the Customer are correctly entered in TMS
• Problem-solving Customer specific issues from the point of order placement through to completion
• Updating Customers with shipment status updates as required
• Pro-actively communicating any service issues or delays to Customers
• Maintaining the highest level of professionalism when dealing with any FLS Customers
• Other duties and responsibilities as assigned by your supervisor.