Merchant Card Customer Service Representative jobs in New Hampshire

Service Credit Union is seeking a Card Services Specialist where you will be the first point of contact for all inbound member contact for digital banking and card services information.

Pay: Starting at $20.43 per hour. Flexible based on experience.

Benefits Include:

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.

The Day to Day:

• Manage calls and emails from members, credit union staff and card processors related to card service issues.
• Assist members with online banking questions and issues.
• Review and process travel notifications and exemptions for members.
• Communicate with Shoreline regarding card orders.
• Process all expedited card order requests.
• Research entries on VISA/ATM exception reports and post subsequent transactions to member accounts when applicable.
• Review and correct errors noted in the debit/credit card order exception file.
• Perform other job-related duties as assigned.

Experience and Qualifications:

• Prior digital banking and card service experience required.
• Analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Attention to detail.
• Proficient knowledge of Microsoft products.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve issues promptly, using courtesy and tact.
• High school diploma or equivalent required.

At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members’ needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer

Job Type: Full-time

Pay: From $20.43 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Work Location: In person