Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)
Customer service representative, engage with customers on behalf of company. Daily duties include answering phone call and emails, and greeting customers. Quoting and coordinating jobs with customers and field technicians. Complete daily filing, billing, order permits, inspections, and process daily paperwork. Must be dependable, organized and have excellent customer service skills. Need to be willing and able to learn and maintain knowledge about company products and services to assist customers efficiently. Bookkeeping, construction &/or trucking industry knowledge helpful. Must have excellent typing, math, and computer skills, knowledge in word, excel, office, and power point. Part time to start could work into full time position.
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
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Work Location: In person