Merchant Chargeback Manager jobs in California

ACCOUNT MANAGER – MERCHANT SERVICES

Founded in 2021, NowPay LLC is proud to be a part of the family of Hankey Group companies. With assets over $20 billion combined, the Hankey Group has a 50-year track record of being an innovator in the automobile and finance industries led by our companies Westlake Financial, Nowcom and many others.

Based out of our Agoura Hills and Los Angeles offices, NowPay is a full-service registered ISO/MSP that offers merchant services, business software and various other payment technology solutions that intend to help our clients operate effectively. We are driven to continuously develop new products and services to solve the ever-expanding need of small, medium and large businesses to connect with financial institutions and consumers. Our company conducts merchant underwriting, risk, onboarding and support in-house.

NowPay has a people-first culture with an emphasis on honesty and integrity whether it is with our employees, clients or partners. We are seeking experienced professionals to join the NowPay family and be an integral part of our rapid growth. Join our team if you are ready to make an impact today!

RESPONSIBILITIES

We are searching for someone with a go-getter attitude who’s willing to wear a few hats to join our growing company. The ideal candidate will have a passion for sales and strives to exceed sales goals. Furthermore, this candidate will provide support to our merchants. The responsibilities for this role are as follows:

                SALES

• Contact mostly warm leads to sell NowPay’s payment processing services which include merchant accounts for credit, debit and ACH processing as well as a variety of hardware and software. Some cold calling.
• Analyzes merchant statements, pricing, hardware, and software to determine business needs and offer appropriate products and services.
• Prepare and present sales presentations and proposals to prospective merchants.
• Effectively explain cost-saving solutions to business owners.
• Build business relationships with current merchants.
• Manage sales pipeline and update records accordingly.
• Effectively explain cost-saving solutions to merchants.
• Maintain integrity and honesty throughout the sales process through full disclosure of rates and fees.
• Collect any required documentation for Underwriting purposes.
• Assist merchants through the boarding and activation process.
• Partner with our operations team to ensure a seamless transition.

SUPPORT

• Assist existing merchants through email and phone.
• Respond to incoming merchant inquiries quickly, proficiently, and professionally while meeting specific quality expectations.
• Answer merchant questions relating to transaction history, rates/fees, statements, deposits, etc. as well as troubleshooting technical questions relating to hardware and software.
• Thoroughly describe and document merchant support results.
• Assisting with the programming and installation of equipment and services for merchants.
• Assist management when any other operational and sales needs that may be required to help continue grow the business.

EXPERIENCE AND QUALIFICATIONS

• Minimum 3 years of payment processing and merchant services experience.
• Sales and customer service experience required.
• Ability to navigate through a start-up company environment.
• Prior management roles a plus.
• Excellent verbal and written communications, presentation, interpersonal skills, customer orientation, team interaction, problem solving, and multi-tasking skills required.
• Proven track record of meeting and exceeding sales targets.
• Proficient in using Microsoft Office Suite and other sales tool.
• Understanding of card brand rules and regulations a plus.

What’s the expected pay for this role?

• $50,000 to $75,000 per year plus commission
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

What do we offer? 

• Medical, Dental, and Vision benefits 
• Life Insurance and Long-term disability plans 
• Flexible Spending Account 
• 401K matching 
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching 
• Wellness Programs 
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) 
• Career Path Opportunities 
• Discounts on Parks, Museums, Movie Tickets, and Attractions 
• Employee Loan Assistance  
• Annual Flu Shot
• Paid Vacations Days 
• Paid Sick days 
• Paid holidays 
• HGym (available in our Los Angeles, CA & Dallas,TX office) 
• Rental Car Discounts, Dell Member Purchase Program 
• UKG Wallet 

Acknowledgment 

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization