Merchant Chargeback Manager manages and oversees the daily operations of a group of fraud analysts/investigators and/or chargeback analysts, either directly or through subordinate supervisors. Develops and implements fraud/chargeback policies and procedures in order to achieve an overall acceptable fraud rate on CNP transactions. Being a Merchant Chargeback Manager manages analysis of transactional records and databases to determine fraud trends and assist in the development of risk mitigation strategies. Possesses expert understanding of fraud related data, model schematics, systems and tools. Additionally, Merchant Chargeback Manager typically requires a bachelor's degree. Typically reports to a Director. The Merchant Chargeback Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Merchant Chargeback Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Job Posting/Description:
Since 1973, Vida Shoes International has been committed to becoming a global leader in the footwear industry. We are dedicated to designing, producing, and marketing quality branded footwear using our expansive international resources. Our wealth of knowledge stems from the diversity of brands and successful products we have produced year after year.
Job Title: Chargeback Manager/Director
Compensation: $90-120k
Summary: The Chargeback Manager/Director will ensure effective chargeback management processes and be an active participant in a “roll up your sleeves” environment. They should be able to microfocus on details with great follow up skills and able to manage multiple tasks. They will be responsible for overseeing collections, cash application, chargeback resolution, processing and reconciling vendor and customer disputes, posting chargeback credit card charges, maintaining documentation of chargebacks, and updating revenue reports when necessary. Strength in reporting and analyzing all related data is a must. Also, partner with Director of Compliance to ensure full compliance and future violation prevention for all aspects of the operations process. Previous experience in a Consumer Product business working with all channels of retail distribution is critical.
Key Job Responsibilities include, but not limited to:
Qualifications:
Thank you in advance for your interest in this opening. Vida Shoes International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. At this time, only qualified candidates will be contacted.
DIRECT APPLICANTS ONLY! NO THIRD-PARTY STAFFING INQUIRIES, PLEASE! #LI-ONSITE