Mortgage Collection Manager jobs in the United States

As a Mortgage Lending Manager, you will be responsible for overseeing and managing the mortgage lending activities within the organization. This role involves leading a team of mortgage professionals, ensuring compliance with regulatory requirements, and driving the achievement of lending targets. The Mortgage Lending Manager plays a critical role in developing and implementing strategies to grow the mortgage lending portfolio while maintaining a high level of customer satisfaction.

Key Responsibilities:

1. Team Leadership:

   • Lead, mentor, and motivate a team of mortgage lending professionals, including Loan Officers and Mortgage Processors.
   • Provide guidance and training to ensure team members are well-equipped to meet lending goals and deliver exceptional customer service.

2. Portfolio Management:

   • Oversee the management and growth of the mortgage lending portfolio.
   • Develop and implement strategies to increase loan origination, manage delinquencies, and optimize the overall performance of the mortgage portfolio.

3. Compliance and Risk Management:

   • Ensure compliance with all relevant federal, state, and local regulations governing mortgage lending.
   • Implement and enforce policies and procedures to mitigate lending risks and maintain a high level of regulatory compliance.

4. Business Development:

   • Identify and pursue opportunities for business growth within the mortgage lending market.
   • Build and maintain relationships with real estate agents, builders, and other industry partners to expand the organization's presence in the market.

5. Customer Service Excellence:

   • Foster a customer-centric culture within the mortgage lending team, emphasizing responsiveness, transparency, and professionalism.
   • Address and resolve escalated customer issues, ensuring a positive customer experience throughout the loan process.

6. Reporting and Analysis:

   • Prepare regular reports on mortgage lending performance, providing insights and recommendations for improvement.
   • Analyze market trends and competitor activities to inform strategic decision-making.

Qualifications:

• Bachelor's degree in Finance, Business, or a related field.
• Minimum of 5 years of experience in mortgage lending, with at least 2 years in a managerial or leadership role.
• Thorough knowledge of mortgage lending regulations, underwriting guidelines, and industry best practices.

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strategic thinking and the ability to develop and execute business plans.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Proficiency in mortgage lending software and technology.