Mortgage Collection Supervisor jobs in Florida
Mortgage Collection Supervisor supervises a team of collectors who limit collection portfolio losses and delinquencies. Maintains documentation on past-due accounts. Being a Mortgage Collection Supervisor monitors collections activities for compliance with policies and procedures. Provides reports to management with recommendations for improvement and referrals for complex accounts. Additionally, Mortgage Collection Supervisor may require a bachelor's degree or its equivalent. Typically reports to a manager or head of a unit/department. The Mortgage Collection Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Mortgage Collection Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Mortgage Collection Supervisor jobs
Mortgage Collection Counselor
- Essex Mortgage
-
Ocala, FL
OTHER
-
Job Description
Essex mortgage is hiring for our Collector position to assist our Servicing Department! We are looking to bring on a friendly, self-motivated, team player who seeks the opportunity to grow and learn.
Job Summary
Responsible for collecting payments for the Servicing division along with general servicing duties. This includes communication with our borrowers in a collection call center environment along with office admin/clerical duties.
Essential Duties- Inbound and outbound calls to collect payments
- Strengthens the customer relationship by effectively identifying customer needs, resolving issues and providing a customer experience that creates an exceptional experience
- Meet all Daily, Weekly and Monthly call performance targets/metrics (e.g. answer time, abandon rate) as set forth by management
- Answer borrower calls and verify account information provided through servicing system validation in compliance with all data privacy regulations
- Accurately responds and educates borrowers on inbound service inquiries
- Identify borrower’s request/inquiry through effective listening skills
- Maintains borrower records and updates customer account information
- Follow and deliver scripted campaigns to the borrowers for determining proper transfer workflow to appropriate departments
- Maintain quality customer service at all times by following all company established protocols Articulate service options and resolutions to Essex borrowers
- Provide pertinent feedback/information to supervisors upon request
- Print and stuff servicing letters
- Administrative duties as assigned
- Perform other duties as assigned
- Two years’ collections experience in collection call center is preferred
- Mortgage industry and/or Financial Services experience is a plus
- Experience on a mortgage servicing platform is a plus
- Ability to build rapport quickly to convert inquiries into proper transfers to departments/agents for resolution
- Bilingual skills are a plus
- Ability to handle high volume of phone calls
- Ability to multitask and effectively manage time
- Ability to communicate effectively – both in verbal and written form
- Desire to take personal responsibility to complete tasks and solve problems
- High school diploma or its equivalent
- Excellent organizational skills and strong work ethic
- Ability to remain professional even under strenuous situations
- Be able to empathize with a customer and take ownership of an issue
- Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)
- Word processing (speed and accuracy)
- Internet software
- Use typical office equipment (computers, fax, phones, copiers, scanners, projectors, etc.)
Essex Mortgage is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran status, disability or any other characteristic protected by law.
Job Type: Full-time
Salary: $16.00 - $19.00 per hour - 2 Days Ago
Mortgage Collection Counselor
- DATA MORTGAGE INC
-
Ocala, FL
OTHER
- Job Details Job Location: Ocala, FL Office - Ocala, FL Salary Range: $16.00 - $19.00 Hourly Job description Essex mortgage is hiring for our Collector position to assist our Servicing Department! We a...
- 7 Days Ago
Mortgage Cashiering Supervisor
- Essex Mortgage
-
Ocala, FL
FULL_TIME
- Essex mortgage is hiring a Cashiering Supervisor to assist our Servicing Department! We are looking to bring on a friendly, self-motivated, team player who seeks the opportunity to grow and learn. Ess...
- 2 Months Ago
Collection supervisor
- JPMorgan Chase & Co.
-
Heathrow, FL
FULL_TIME
- Job Summary As a Credit Card Collections Supervisor, you will oversee a team of 18-20 employees within our Collections group. Your role involves partnering with customers to provide tailored solutions...
- 2 Days Ago
Training Supervisor
- Essex Mortgage
-
Ocala, FL
FULL_TIME
- Essex mortgage is hiring for our Training Supervisor position to assist our Servicing Department! Job Summary: The Training Supervisor promotes team member growth and development. They will be respons...
- 29 Days Ago
Supervisor - Solid Waste Collection
- City of Tallahassee
-
City of Tallahassee, FL
FULL_TIME
- Deadline (Open Until Filled) Open until filled Department Name Community Beautification & Waste Management EEO/Benefits Information The City of Tallahassee’s workforce is our community's lifeblood, we...
- 25 Days Ago
Mortgage Collection Supervisor jobs at Popular Companies
Collections Coordinator
- ATRIA CONSULTING LLC
-
Harrisburg, PA
- Job Description Job Description Recovery Specialist/Call Center Representative Join our collections team and play a key ...
- 6/2/2024 12:00:00 AM
Collections Coordinator
- White and Williams LLP
-
Philadelphia, PA
- The Philadelphia office of White and Williams LLP, a large multi-practice law firm, is seeking a detail-oriented Collect...
- 6/2/2024 12:00:00 AM
Collections Coordinator
- CRG Corporation
-
Charlotte, NC
- Collections Coordinator CRG has recently launched a search for a REMOTE Collections Coordinator with our high growth-ori...
- 6/1/2024 12:00:00 AM
Collections Coordinator
- Access Dubuque
-
Dubuque, IA
- Collections Coordinator **Westmark Enterprises, Inc.** 1 Positions ID: 47671 Posted On 05/20/2024 **Job Overview** Westm...
- 6/1/2024 12:00:00 AM
Collections Supervisor
- Hankey Group External
-
Los Angeles, CA
- Under minimal supervision, the Servicing Department Supervisor assists the Management Team with overseeing the departmen...
- 5/31/2024 12:00:00 AM
Collections Supervisor
- Matson Inc
-
Phoenix, AZ
- Description Position at Matson Navigation Company, Inc About Us Matson has been the leading ocean shipping and logistics...
- 5/30/2024 12:00:00 AM
Collections Supervisor
- Matson Navigation Company, Inc
-
Phoenix, AZ
- Description Position at Matson Navigation Company, Inc About Us Matson has been the leading ocean shipping and logistics...
- 5/29/2024 12:00:00 AM
Collection Coordinator
- Terracon
-
Dallas, TX
- Job Description General Responsibilities Responsible for coordinating the accurate and timely collections for an Enginee...
- 5/29/2024 12:00:00 AM
About Florida
Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. Florida is the 22nd-most extensive (65,755 sq mi or 170,300 km2), the 3rd-most populous (21,312,211 inhabitants), and the 8th-most densely populated (384.3/sq mi or 148.4/km2) of the U.S. states. Jacksonville is the most populous municipality in the state and the largest city by area in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Collection Supervisor jobs
$51,489 to $66,533
Most Popular Cities in Florida for Mortgage Collection Supervisor Jobs
What does a Mortgage Collection Supervisor do?
Mortgage Collection Supervisor in Buffalo, NY
Allied Universal Services is currently searching for a Professional Security Site Supervisor.
January 14, 2020
Mortgage Collection Supervisor in Las Cruces, NM
A Mortgage Loan Collections Supervisor, in concert with, and/or in the absence of the Manager, oversees the daily operations of a team of employees engaged in collections activities, while ensuring the compliance with Federal and State regulations.
January 22, 2020
Mortgage Collection Supervisor in Brownsville, TX
Based on our compensation data, the estimated salary potential for Mortgage Collections Supervisor will increase 47 % over 5 years.
November 27, 2019