Mortgage Loan Quality Assurance Representative ensures that the mortgage loan processes meet company standards and guidelines. Monitors calls to ensure compliance with Fair Debt Collection Practices Act (FDCPA) and state specific regulations. Being a Mortgage Loan Quality Assurance Representative documents improper loan contracts and appraisals. Requires a high school diploma or equivalent. Additionally, Mortgage Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Mortgage Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Mortgage Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
SUMMARY:
Are you located in the Nampa, ID or Eagle, ID area and looking for a new professional home to help your talents flourish? Welcome to Waterstone Mortgage. Even amidst turbulent market conditions, our company is stable and nimble – we are so proud to bring a BRAND NEW location to the heart of downtown Nampa, just minutes away from of dozens of real estate offices. Our Loan Originators have the opportunity to mentor under Branch Manger Gwen Swain (including one-on-one coaching), attend bi-weekly sales team meetings, receive marketing support, and assistance with your loan files.
The Loan Originator is a salesperson. His or her primary duty shall be making sales related to selling Waterstone Mortgage Corporation’s (“WMC”) products and services. The Loan Originator is expected to be customarily and regularly engaged in activities directly related to these sales away from WMC’s Place of Business (“Outside Sales”).
Outside Sales activities include attending in-person meetings and corresponding with potential clients or real estate brokers, attending or hosting networking, community and/or home buyer events, attending open houses, distributing mailings, making telephone calls or web-based solicitations, and performing other sales-generating activities away from WMC’s Place of Business. WMC’s Place of Business includes all of the company’s locations and offices, the Loan Originator’s home office, and any other fixed site.
Through his or her Outside Sales, the Loan Originator will obtain mortgage loan applications and then partner with processors to ensure complete and compliant loan packages. Processors are made available by WMC to allow the Loan Originator to be primarily focused and regularly engaged in Outside Sales. In addition to Processors, Loan Originators can work within a mortgage team to complete high volumes of loan applications. Additional mortgage loan team members can include Loan Partner I, Loan Partner II, and Loan Partner III. Please refer to LP descriptions for further information. Once again, these partnerships are intended to allow the Loan Originator to be primarily focused on Outside Sales. Although team responsibilities & duties can be shared, the Loan Originator will be seen as the main lending representative and be responsible for the sales relationship with the customer.
The Loan Originator is exempt from minimum wage requirements under the applicable state and/or federal outside salesperson exemption. Thus, unless otherwise provided by applicable law, he or she is paid on a commission-only basis, as set forth in the Loan Originator Employment Agreement. The Loan Originator Employment Agreement governs the relationship, and to the extent it is inconsistent with this Job Description, the Employment Agreement controls.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
ADDITIONAL DUTIES:
ATTRIBUTES OF SUCCESSFUL LOAN ORIGINATORS:
SUPERVISORY RESPONSIBILITIES: This position does not require Supervisory Responsibilities. However, as noted above, the Loan Originator may choose to work with a mortgage team to complete high volumes of loan applications. They may direct Processors and/or other staff in connection with their Outside Sales duties.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, and is expected and required to devote at least the minimum amount of time necessary engaged in Outside Sales and activities directly related to these sales, to adhere to the applicable exemption for salespersons under federal law and the state Employee works. The requirements listed below are representative of the knowledge, skill, and ability required of Loan Originators. An individual must be able to work before and after normal business hours as needed, and have accommodations for local travel.
EDUCATION and/or EXPERIENCE: A high school diploma or general education degree (GED) is required.
COMPUTER SKILLS: Intermediate knowledge of related computer applications such as Microsoft Office is required. Prior experience with Encompass or other closing software programs is required to monitor Outside Sales activities.
LANGUAGE SKILLS: Good grammar and diction are required. Ability to read and comprehend instructions, write correspondence and write memoranda is required. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization is required.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals is required. Ability to compute rate, ratio, and percent is required. Ability to interpret individual and business/corporate tax returns and P-L statements is required. Ability to utilize all lending functions on a standard HP calendar is preferred.
CUSTOMER SERVICE SKILLS: Using excellent customer service skills, which includes maintaining a positive attitude, taking ownership of meeting customer needs, going above and beyond expectations for customers, demonstrating a commitment to sharpening skills through education and training, using positive communication, and looking for opportunities to respect customers’ time and schedules, is required to facilitate Outside Sales duties.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists is required. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form is required.
CERTIFICATES, LICENSES, REGISTRATIONS: Federal registration through Nationwide Mortgage Licensing System (NMLS) is required prior to originating loans. Individual must be in good standing with or be approved by NMLS in accordance with the S.A.F.E Act. A valid driver’s license is required. Driving record must be in accordance with Waterstone’s Vehicle Safety Policy.
PHYSICAL DEMANDS: Positions at Waterstone Mortgage require the following physical activity: the employee is required to sit for extended periods and to walk; stand; and stoop, kneel or crouch. The employee must occasionally lift and/or move objects up to 20 pounds. The employee must have the ability to view a computer screen and operate a keyboard. Please note: the demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with applicable law.
WORK ENVIRONMENT: The work environment is a professional office environment where a conservative business dress code is in effect. The noise level in the work environment is usually moderate. Please note: the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or otherwise accommodate requests related to the work environment and/or work dress, in accordance with applicable law.
Job Type: Full-time
Benefits:
Work setting:
Ability to Relocate:
Work Location: In person