Network Control Center Supervisor supervises network control technicians in the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Oversees routine testing, configuration changes, or network hardware or software upgrades. Being a Network Control Center Supervisor ensures network traffic and performance monitoring processes are running to identify and troubleshoot any issues. Responds to incidents using standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Supervisor coordinates with vendors and service providers to ensure required service and quality levels are delivered. Requires a bachelor's degree. Typically reports to a manager. The Network Control Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Network Control Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Pearl Interactive Network is sourcing Remote Call Center Supervisors for future opportunities.
Why choose Pearl Interactive Network?
Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community.
Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation make Pearl, the employer of choice.
We take pride in our hiring preference for individuals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.
Pearl offers a Competitive Compensation and Benefits package to include :
Operating Hours : 8 am - 5 pm EST, Monday - Friday
Must live within 50 miles of VA facility in the preferred locations.
Technical Equipment, and Remote Office Requirements :
Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections.
Test your network at speed.cloudflare.com to verify before you
Last updated : 2024-06-10