Network Engineer develops and deploys plans and designs of network systems that will meet an organization's requirements for performance, security, and compliance with relevant standards and regulations. Conducts network architecture design, feasibility, and cost studies. Being a Network Engineer defines monitoring, maintenance, expansion, contingency, and recovery plans and strategies to ensure the network is responsive to changes in demand. Troubleshoots network issues and develops appropriate solutions, resources, and deployment processes. Additionally, Network Engineer keeps informed of the latest technologies to enhance knowledge of networking hardware, software, and best practices. May be certified in vendor-specific products. Typically requires a bachelor's degree in computer science, electrical engineering or equivalent. Typically reports to a manager. The Network Engineer work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Network Engineer typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
The Network Engineer works as a member of the Escalations Team within the Reactive Services division to provide support services to clients. The position is highly client-facing both in-person and via phone and as such requires outstanding communication and client service skills. The Network Engineer resolves network problem tickets, performs assigned project duties, and assists Remote and Field staff as needed.
Network Engineer team members interact with many networks and clients daily, requiring agility, multitasking, and the ability to properly prioritize tasks.
Essential Duties & Responsibilities
Client Service
IT Service and Support Functions
Documentation, Reporting and SLA’s
Professional Development
Administrative
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The technical skills listed below are representative of the knowledge, skill, and/or ability required.
Technical Skills
Education and/or Experience
Language Skills
Certificates, Licenses, Registrations
Physical Demands
Commitment Limitations
Business Behavior / Anti-Trust