Network Operations Supervisor jobs in Alabama
Recently Added Network Operations Supervisor jobs
Supervisor, Network Operations
- Point Broadband
-
Opelika, AL
FULL_TIME
-
Opelika, AL
Summary
This position will help oversee a team of NOC (Network Operations Center) techs to monitor our networks, troubleshoot any issues that arise, ensuring the team is quickly responding to alarms and outage notifications and updating tickets regularly. This position is also responsible for compiling data and creating reports on outages, network issues, customer impact, and NOC performance. These reports will be used for training and improvement in the NOC and for improvement company-wide to give our customers the best product possible. This role is also responsible for scheduling, team meetings and communications, hiring and training, process/policy creation and improvement, and any other duties assigned.
Duties & Responsibilities
Essential duties and responsibilities include but are not limited to those listed below:- Managing the daily operations of the NOC and ensuring NOC techs follow procedures with any outages or issues. Ensure that proper communication and escalation is being done so outages are resolved quickly minimizing downtime and supporting efficient Operations
- Tracking metrics that measure NOC performance like ATTR (Average Time to Respond and to Resolve), customer impact duration, and ticket creation processes, escalation paths, and notification processes are followed
- Monitoring network performance and logs and documents incidents and changes occurring in daily Operations
- Troubleshooting and resolving routine Network issues and conducting or participating in root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements
- Automates routine tasks using scripting or basic programs
- Advises on budget expenditures to ensure required tools and equipment are procured and maintained
- Assists with the continued training and development of NOC staff in best practices, tools, and technologies to further their ability to troubleshoot and resolve issues
- Assists in the hiring and training of new NOC techs. Evaluate and improve training processes and procedures, as needed
- Attends meetings and events to provide input into the continued growth and development of the NOC and PBB. Assists in planning and hosting weekly NOC meetings and NOC training sessions
- Controlling the weekly schedule and making any adjustments, as needed. Finding coverage for NOC techs who are out sick or on vacation. Ensuring holidays have adequate staffing
- Fosters effective communication and teamwork between departments for continued collaboration and joint troubleshooting
- Builds positive relationships with our vendors to further engage and assist on any vendor-related issues
- Performs other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Ability to maintain the highest confidentiality with sensitive information
- Must possess strong interpersonal and communication skills
- Strong organizational and time management skills
- Ability to work independently, prioritize tasks, and manage multiple projects simultaneously
- Must have strong attention to detail and have an elevated level of accuracy
- Ability to lead and manage a team of professionals
- A desire to continue to learn and grow in individual networking knowledge and skills
- Ability to train, instruct, and discipline individuals, as needed
- Thorough knowledge of functional area and department processes
- 4-year degree in Business Leadership, Business Management, or IT/Networking
- 2 - 4 years of Networking experience and 2 - 4 years of leadership experience
- IT Bootcamp certificate if no IT degree or less than 2 years of experience
- CompTIA, Network , CCNA, or ITIL certifications a plus
- Must possess strong computer skills, with proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), NMS tools, CLI commands, networking, data manipulation, ticketing systems, and device controllers
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via telephone), and be able to read computer screens, correspondence, and reports
- The employee must occasionally walk, reach with hands and arms, and drive a vehicle. The employee may occasionally lift and/or move up to 30 pounds. May be required to climb stairs, ladders, or ramps
- The job is performed in various office settings, and the employee may be subject to related conditions such as dust
- The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, etc.) and telephones, but occasionally may be above normal for portions of business day
- The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks
- Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner
- Must be available 24/7/365 (holidays, weekends, overnights) to assist with any network-related issues, depending on the severity, which includes the ability to work remotely
- Medical (3 plans to choose from), Dental and Vision
- Short Term Disability
- Flexible Spending Accounts
- Company Paid Life as well as Voluntary policies
- 401(k) with generous company match
- Paid Time Off
- Share the Care Paid Time Off
- Paid Holidays
- Cell Phone Allowance *Applicable by Position*
- Career Progression Opportunities
- Discounted Broadband Services *Where Applicable*
EEO is the Law Poster | U.S. Equal Employment Opportunity Commission - 14 Days Ago
Network Engineer II in Huntsville, AL
- Virtual Service Operations
-
Huntsville, AL
FULL_TIME
- DescriptionAre you looking to take the next step in your career as a Network Engineer II? Let's chat and see if we are a good match!Opportunity:VSO is seeking an experienced candidate to be part of th...
- 25 Days Ago
Learning Network Operations Specialist
- Birmingham City Schools
-
Birmingham, AL
FULL_TIME
- JOB TITLE: Learning Network Operations Specialist REPORTS TO: Instructional Superintendent WORK DAYS: 12 Months (240 Days) SALARY: Certified Schedule 16 (Level 1-4) ($45,869 - $92,035) LOCATION: Centr...
- Just Posted
Network Operations Analyst
- E*Pro Inc
-
Bessemer, AL
FULL_TIME
- Company DescriptionE*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledg...
- 21 Days Ago
Senior Network Operations Architect
- TEC
-
Huntsville, AL
FULL_TIME
- BASIC JOB SUMMARY: The overall purpose of this position is to assist the Operations team in evaluating, designing, testing, configuring, installing, troubleshooting, optimizing, and supporting TEC’s m...
- 2 Months Ago
Network Operations Architect
- TEC
-
Huntsville, AL
FULL_TIME
- BASIC JOB SUMMARY: The overall purpose of the Network Operations Architect is to provide support for the provisioning and maintenance of broadband communication services and systems, and other project...
- 2 Months Ago
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- HUNT Real Estate
-
Grand Island, NY
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- HUNT Real Estate
-
Lewiston, NY
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- HUNT Real Estate
-
Buffalo, NY
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- HUNT Real Estate
-
West Seneca, NY
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- HUNT Real Estate
-
Webster, NY
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Sr. Network Engineer
- Verinext
-
Tuscaloosa, AL
- Join Verinext, a technology company that's not just keeping up with the future, but actively shaping it. At Verinext, we...
- 6/11/2024 12:00:00 AM
ITUS - Network Engineer/Architect 2
- Innova solutions
-
Davidson, NC
- Innova Solutions is immediately hiring for a Network Engineer/Architect > Position type: < Contracts > Duration: 12 mont...
- 6/10/2024 12:00:00 AM
About Alabama
Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Florida and the Gulf of Mexico to the south, and Mississippi to the west. Alabama is the 30th largest by area and the 24th-most populous of the U.S. states. With a total of 1,500 miles (2,400 km) of inland waterways, Alabama has among the most of any state.
Alabama is nicknamed the Yellowhammer State, after the state bird. Alabama is also known as the "Heart of Dixie" and the "Cotton State". The state tree is the longleaf pine, and the state flower is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Operations Supervisor jobs
$102,642 to $131,738