Network Service Manager jobs in Arizona

Position Description

We are seeking an experienced Systems/Network Engineer within its Technology Services Division. The position duties include: • Working closely with other IT teams including Information Security, Service Desk, Quality Assurance, Production Support and product vendors to plan, deploy and sustain a stable, highly performing and available infrastructure and application environment. • Ownership/oversight and hands-on planning, deployment and operational upkeep of ASRS’ infrastructure and applications. • Proactive monitoring, identification and resolution of the most complex infrastructure and application problems. • Promoting and advancing team efficiencies and capabilities through DevOps/automation improvements. • Additionally and as needed: • Maintain timely, accurate and complete documentation and desk procedures for systems and team functions. • Identify and remediate security vulnerabilities. • Administration and management of: • Multi-tiered COTS applications • Public-cloud services • Physical and virtual servers • Mid-tier storage arrays and SAN • Security appliances • Active directory and group policy • Secure remote access, remote desktop/VDI • Adherence to Incident, Problem, Configuration and Change Management processes and controls. • Perform IT Service Management functions including creating tickets, communicating directly with users/IT staff, fielding incident escalations, performing troubleshooting operations and thoroughly documenting progress/status.

Skills Required

• Through understanding of multi-tiered application architecture. • Technical knowledge of Microsoft Windows Server and client operating systems. • Technical knowledge of Linux Server operating systems. • Ability to automate operational tasks and routines using PowerShell and/or other automation platforms/methods. • Proven customer service skills and ability to work professionally and effectively with all levels of staff. • Proven organizational skills. • Demonstrated problem-resolution skills and analytical/critical thinking abilities. • Ability to work within established operational policies and guidelines. • Ability to work independently with minimal supervision. • Ability to adapt to the changing needs of the agency. • Experience working in a 24x7, mission-critical enterprise public cloud and on-premises data center environment.

Experience Required

• One or more relevant industry-accepted certifications related to the following technologies: AWS, Cisco, Microsoft, VMWare, etc. • BS in Computer/Information Systems and/or five years of experience as a server/network administrator in a medium-large enterprise.

Education Required

• One or more relevant industry-accepted certifications related to the following technologies: AWS, Cisco, Microsoft, VMWare, etc. • BS in Computer/Information Systems and/or five years of experience as a server/network administrator in a medium-large enterprise.