Network Service Manager jobs in New Mexico

Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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IT Comm Network Tech III
  • Arizona Public Service
  • Fruitland, NM OTHER
  • Date: Mar 21, 2024

    Location: FRUITLAND, NM, US, 87416

    Company: APS

    Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.


    Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.


    Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

    Summary

    Responsible for the installation and maintenance of organization-owned facilities, telecommunications and physical security systems and facilities including regular and emergency repair, testing and inspecting all facilities and equipment.

    Minimum Requirements

    • Associates degree in electronic technology and 7 years related experience and or equivalent combination of education and experience.

    • Comprehensive knowledge and skills in performing installation, testing, maintenance and repair of radio, telecommunications, physical security, telephony, data/IP networking and computing systems

    • Demonstrated proficiency or certification (CCNA or equiv.) in IP routing, switching and Ethernet functionality.

    • Possess an effective understanding of electronic theory and circuit analysis.

    • Position requires individuals to be capable of operating 4X4 vehicles w/ standard transmissions on primitive roads where extremes of desert heat and high altitude snow and/or ice may be encountered


    Preferred Special Skills, Knowledge or Qualifications:

    • Knowledge of service offerings; customer service principles; various computer software applications, PCs, operating systems, and other computer-related technologies.

    • Ability to install chains; operate or utilize a variety of other types of snow equipment such as snowcats, snowmobiles, and snowshoes depending upon area of assignment; and work at remote locations

    • Previous work experience requiring mechanical aptitude and the safe usage of common hand tools.

    • Familiarity in Drafting or Computer Aided Drafting (CAD)

    • Supervision of tower work crews to ensure safe work practices and quality installations

    • All technicians are expected to be available for call out 24/7days a week and to be able to work out of town or outside of primary reporting area


    Nuclear requirement: Any PVNGS employee may be called upon to serve as a member of the Emergency Response Organization (ERO) and will be expected to fulfill their obligation as an ERO member.
    Any PVNGS employee may be called upon to support a refueling or short-notice outage. This includes line roles and responsibilities as necessary to execute outage activities. These are a condition of employment at PVNGS.

    Major Accountabilities

    1) Under minimal or no supervision, perform construction, maintenance and repair work on all types of radio, telecommunications, physical security, IP networking, computing and telephony equipment

    2) Resolve failures and impairments of a moderately complex nature in a timely, effective and efficient manner

    3) Perform complex equipment maintenance and emergency repairs as required

    4) May act as senior team member on construction or maintenance projects of significant size and scope.

    5) Track and report progress on assignments. Provide information and/or produce reports to assist with project construction estimates, as well as damage assessment reports, repair actions and implementation results.

    6) Perform or provide guidance in the completion of routine equipment maintenance and provide emergency repair service as needed. Produce reports and technical drawings for system documentation and maintain required recordkeeping.

    7) Perform IP network configurations, as well as individual machines to configure drivers and settings of personal computers, printers, multi-function devices (MFD's), and Wireless APs

    8) Maintain full compliance with all regulatory requirements, safety policies, procedures and standards and perform all work in a safe manner.

    9) Provide process and equipment training, guidance and assistance to other employees


    Key Level Differentiators:

    • Provides directional input on improvements and mitigation processes

    • Works under limited direct supervision

    • Exercises more independent judgment within well-defined parameters

    • Assigned medium complexity issues

    Export Compliance / EEO Statement

    This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

    Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

    For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

    Arizona Public Service is a smoke free workplace.


    CIP Requirement:

    This position requires Critical Infrastructure Protection (CIP) access consistent with North American Electric Reliability Corporation (NERC) standards. The applicant considered for this role will be required to obtain and maintain CIP access for the duration of employment in this position. A full seven (7) year criminal history will be obtained through the pre-employment background check process (or, for current employees, through supplemental background check process) to fulfill the CIP access requirements. In addition, this position requires an additional background check every seven years to maintain access.


    Plant/Field Role:
    This position requires work to be performed in the field and/or at the work site, due to the nature of work.


    • Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.


    Nearest Major Market: Farmington
    Job Segment: Sustainability, Nuclear, Energy

  • 18 Days Ago

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Automotive Service Manager
  • Midas Auto Service - JC
  • Albuquerque, NM OTHER
  • At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years o...
  • 6 Days Ago

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Automotive Service Manager
  • Midas Auto Service & Tires
  • Albuquerque, NM FULL_TIME,PART_TIME
  • A Midas Auto Service Manager will be responsible for supervising the operations and performing the customer service duties in an accurate and timely manner in accordance with all company programs, pol...
  • 2 Months Ago

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Automotive Service Manager
  • Midas Auto Service & Tires
  • Rio Rancho, NM FULL_TIME,PART_TIME
  • A Midas Auto Service Manager will be responsible for supervising the operations and performing the customer service duties in an accurate and timely manner in accordance with all company programs, pol...
  • 2 Months Ago

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Food Service
  • Health Advocates Network
  • Springer, NM FULL_TIME
  • Health Advocates Network is hiring a Food Prep -Dietary Services Technician with (xxx) year of recent experience! This is a full-time contract position at a nationally recognized hospital located in C...
  • 3 Days Ago

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Manager, Network Operations (4945)
  • Associated Universities, Inc.
  • Socorro, NM FULL_TIME
  • Position Description: Position Summary The National Radio Astronomy Observatory (NRAO) is a diverse, exciting, and prestigious research facility that plays a vital role in the study of the universe. O...
  • 19 Days Ago

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Service Manager
  • Sprouts Farmers Market
  • Lubbock, TX
  • Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
  • 6/11/2024 12:00:00 AM

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Service Manager
  • Pape' Kenworth
  • Ferndale, WA
  • PAPE’ KENWORTH – FERNDALE, WA SERVICE MANAGER: Are you looking for a challenge? Do you enjoy leading a team and driving ...
  • 6/10/2024 12:00:00 AM

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Service Manager
  • Sprouts Farmers Market
  • McKinney, TX
  • Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
  • 6/4/2024 12:00:00 AM

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Service Manager
  • Patterson
  • Phoenix, AZ
  • Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of o...
  • 5/24/2024 12:00:00 AM

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Service Manager
  • Sprouts Farmers Market
  • Mesa, AZ
  • Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
  • 5/21/2024 12:00:00 AM

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Service Manager
  • Sprouts Farmers Market
  • Pinole, CA
  • Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
  • 5/2/2024 12:00:00 AM

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Service Manager
  • Sprouts Farmers Market
  • Westminster, MD
  • Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
  • 2/28/2024 12:00:00 AM

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Service Manager
  • Hogan Transportation
  • Batesville, MS
  • Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North Ame...
  • 9/19/2023 12:00:00 AM

New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Service Manager jobs
$103,318 to $140,844

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