Night Auditor jobs in Hawaii

Are you a hardworking, organized person who loves meeting new people? The Stay Hotel Waikiki, a small boutique hotel located two blocks from Waikiki Beach, is looking for a Night Auditor to join our front desk ohana. Previous hotel experience is helpful but not required -- as long as you're the right person, we'll teach you everything you need to know to exceed standards for work quality and guest happiness. To be successful, you will be a reliable, enthusiastic multitasker who can work independently as well as get along with your team and help out where needed. You will demonstrate and promote 100% dedication to providing the best possible experience for our guests and employees through excellent guest service and effective communication skills. For outstanding employees, there is room for career growth in the hospitality industry - we love mentoring & promoting from within!

We're proud to offer our employees a robust benefits package, including health insurance (including dental/vision), disability & life insurance, 401k plan, paid sick & vacation time, paid holidays, two floating holidays a year, and discounts on stays at our managed hotels across the country.

Responsibilities include:

• Answer telephones to respond to guest questions and take reservations; enter reservations submitted online
• Perform guest check ins, check outs, and room assignments
• Provide customer service at the highest level
• Handle upset guests with tact and kindness. Attempt to resolve all instances of poor guest service before guests leave the property
• Multitask and prioritize to adjust to changing circumstances and complete multiple assignments despite interruption

Qualifications:

• A high school diploma or GED
• Computer proficiency to include Microsoft suite and Google; ability to operate basic office equipment
• Ability to stand and walk for extended periods of time
• Ability to provide stellar customer service and handle upset guests professionally and with compassion
• Available to work flexible hours to include nights, weekends, and holidays; the hotel is open 24/7/365. Audit shift runs 11pm to 7am.